Note: The job is a remote job and is open to candidates in USA. PaceMate is a patient-centered, tech-enabled cardiac device monitoring platform serving healthcare systems nationwide. The Clinical Supervisor oversees the clinical team’s shift, manages workload and scheduling, coaches team members, monitors performance, and processes a limited number of transmissions while supporting operational improvements and clinical communication.
Responsibilities
- Oversee and manage daily assignments of the clinical team and adjust assignments based on transmission volume, SLA/TAT, and staffing changes on their shift
- Manage employee scheduling
- Monitor analytics on clinical dashboards for individual and crew performance and execute recovery plans when needed
- Ensure assignment adherence and clear handoffs between shifts (wins, risks, next actions/owners)
- Coach and mentor Team Lead Coordinators and cardiac device specialists
- Support clinical team members by providing open office hours and hosting workflow assessments
- Maintain hands-on proficiency with PaceMate features, templates, and documentation flows by processing reports at a steady cadence each month (target of 50% outside of spike coverage)
- Conduct regular 1:1s and contribute to performance check-ins; recommend recognition, development actions, or corrective steps to the Area Clinical Manager
- Support strategic initiatives to improve scalability and efficiency that align with operational goals
- Coordinate with clinical leadership to keep the clinical team informed and up to date on clinical and operational changes
Skills
- IBHRE certification required within one year of promotion (CCDS, CDRMS, or CEPS)
- Working knowledge of cardiac device and remote monitoring best practice experience
- Excellent written, electronic and oral communication skills
- Demonstrated skill in live load balancing, real-time problem solving, and coaching in a remote environment
- Comfortable with operational dashboards and basic Excel/Sheets for tracking plans and results
- Passion for managing processes and teams
- Must reside within the contiguous United States
- During your employment, you will be expected to maintain a separate office/room within your home to create suitable work conditions and a sense of privacy along with a high-speed internet connection
- While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently. communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using. fingers and forearms in data entry
- Bachelor's degree preferred; science/health-related field is preferred
- Minimum 1 year of experience in management preferred
- Experience working effectively within a remote, matrixed environment, specifically with a remote monitoring company preferred
- Process or quality improvement skills preferred
Benefits
- Full-time, remote position
Company Overview