Note: The job is a remote job and is open to candidates in USA. Natera is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health. The Clinical Reimbursement Assistant – Genetic Testing supports clinical billing and genetic counseling teams by coordinating medical records, reviewing cases, preparing documentation, and assisting with reimbursement and operational improvement workflows.
Responsibilities
- Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases
- Flag missing or incomplete documentation for follow-up
- Assist with assembling documentation packets for prior authorization, claims, or appeals submission
- Maintain accurate case documentation within internal systems
- Send and track medical record requests
- Monitor case pipelines to ensure required documentation is received
- Update internal systems to reflect record status and next steps
- Meet defined daily/weekly task metrics related to record requests and case movement
- Support provider and patient outreach initiatives related to documentation or required forms
- Assist with tracking outreach efforts and responses
- Contribute to internal projects focused on operational improvement and workflow efficiency
- Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams
- Participate in team meetings and process improvement initiatives
- Maintain accurate documentation and compliance with HIPAA/PHI standards
Skills
- High School Diploma or equivalent
- Bachelor's degree in biology, genetics, life sciences, public health, or related field OR equivalent tears of relevant experience
- Strong attention to detail and organizational skills
- Ability to read and interpret medical documentation
- Comfort working in a data-driven, process-oriented environment
- Strong written and verbal communication skills
- Ability to manage multiple cases and priorities simultaneously
- High level of accuracy and attention to detail
- Comfort learning new systems and workflows
- Demonstrated initiative and willingness to learn
- Ability to work independently in a remote environment
- Academic background in genetics or healthcare-related discipline
- Experience working with medical records, healthcare documentation, or insurance workflows
- Familiarity with Salesforce and Google Workspace
Benefits
- Fully remote work opportunities
- Career growth and hands-on learning
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing for Natera employees and their immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
- Generous employee referral program
Company Overview
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