Note: The job is a remote job and is open to candidates in USA. Natera is a global leader in cell-free DNA testing focused on oncology, women’s health, and organ health. The temporary Clinical Data Review Assistant supports the Clinical/Medical Laboratory Scientist Data Review team by communicating with customers, processing information for genetic testing samples and reports, maintaining data, and performing clerical tasks.
Responsibilities
- Deal directly with internal and external customers via telephone and electronic channels to obtain or convey missing information needed for processing of submitted test samples
- Track sample collection kits and answer questions regarding test status
- Update internal databases regarding test development progress and make notes in LIMS case ‘notes’
- Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support
- Coordinate report release requests from Genetic Counselors and Customer Support
- This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
- Must maintain a current status on Natera training requirements
- Performs other duties as assigned
Skills
- Minimum of 2 years of customer service or clerical experience
- Experience with Google mail and Google Documents
- Knowledge in Microsoft Office suite and basic typing with excellence in spelling and grammar
- Excellent attention to detail and organization skills
- Adaptability to change and self-starter
- Ability to maintain professional customer communications
- Position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material
- Duties may require working outside normal working hours (evenings and weekends) at times
- Two-year degree or equivalent preferred
- Problem analysis and problem-solving experience preferred
- Data collection and maintenance experience preferred
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Natera employees and their immediate families receive free testing.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- A generous employee referral program.
- Job duties may be performed in either a Natera office or in the employee’s home office.
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