Note: The job is a remote job and is open to candidates in USA. AmeriHealth Caritas is a mission-driven healthcare organization that delivers managed care, pharmacy, behavioral health, and administrative services to build healthier communities. The Clinical Product Analyst supports product and transformation initiatives across clinical operations by translating stakeholder needs into requirements, documenting workflows, supporting agile delivery, analyzing data, and coordinating testing and operational readiness.
Responsibilities
- Support product or transformation programs across clinical operations domains, including utilization management, care management, quality, and population health
- Partner with Product Managers to translate clinical and operational needs into clear, actionable product and process requirements
- Support initiatives spanning system implementations, workflow redesign, automation, and operational optimization
- Document current‑state workflows and business requirements through stakeholder interviews, workshops, and observation
- Conduct gap analyses between current‑state operations and future‑state product or process designs
- Develop process maps, swim lanes, and workflow diagrams to support solution design and decision‑making
- Identify operational risks, dependencies, and change impacts associated with proposed solutions
- Maintain product backlogs, user story libraries, and acceptance criteria in partnership with Product Managers
- Support sprint planning, refinement, and tracking activities using agile tools and frameworks
- Maintain sprint tracking boards, documentation repositories, and delivery artifacts (e.g., JIRA, Confluence)
- Analyze clinical and operational data to inform product decisions, prioritization, and process improvement recommendations
- Support basic data exploration and validation using tools such as Excel, Power BI, and SQL
- Help translate data findings into clear insights for product, clinical, and operational stakeholders
- Coordinate User Acceptance Testing (UAT) cycles, including test case documentation, execution tracking, and defect triage
- Facilitate stakeholder feedback loops during testing and pre‑go‑live phases
- Support go‑live readiness activities, including training materials, process documentation, and transition planning
- Assist with post‑go‑live issue tracking and stabilization support
- Draft product briefs, process improvement recommendations, and change impact assessments
- Create clear, concise documentation suitable for both clinical and non‑clinical audiences
- Support stakeholder communications related to scope, readiness, risks, and adoption considerations
Skills
- Bachelor's Degree required in Health Administration, Business, Information Systems or Public Health
- Minimum of 3 years of experience gathering business requirements to inform product design within a healthcare space
- Business requirements documentation and stakeholder interviewing
- Process mapping and workflow documentation (e.g., Visio, Lucidchart)
- Agile fundamentals (Scrum, Kanban); familiarity with sprint ceremonies and backlog management
- Experience with JIRA and Confluence or similar agile delivery tools
- Strong stakeholder communication and facilitation skills
- Basic data analysis skills (Excel, introductory SQL)
- Healthcare domain literacy, including familiarity with claims data, Utilization Management (UM), Care Management (CM), and Quality programs (Stars, HEDIS)
- Change impact analysis and operational readiness support
- User Acceptance Testing (UAT) planning and coordination
- Certified Scrum Master (CSM)
- Clinical product experience
Benefits
- Flexible work solutions including remote options and hybrid work schedules
- Paid time off including holidays and volunteer events
- Health insurance coverage for you and your dependents on Day 1
- 401(k)
- Tuition reimbursement
- Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.
Company Overview
Company H1B Sponsorship