Note: The job is a remote job and is open to candidates in USA. Hey Jane is building Clinical Operations as a dedicated function to support its growth in virtual reproductive and sexual health care. The Clinical Operations Senior Manager will establish its roadmap, operating cadence, and playbooks, and coordinate cross-functional work to help the clinical team scale.
Responsibilities
- Roll up your sleeves when the moment asks for it. You are comfortable wearing hats at various levels depending on what the team needs
- Own the Clinical Ops quarterly roadmap: translate company and clinical priorities into a plan and make progress visible to others on a predictable cadence
- Partner on "scaling the care model" projects and capacity-model support — validating and iterating on the assumptions behind clinic staffing and capacity planning
- Build and own the operational escalation playbook — covering on-call, scheduling, and other day-to-day operational fires — executed day to day by the Clinical Operations Specialist
- Help design clinical payroll processes as needed (the Specialist owns ongoing review and approval)
- Own licensing & credentialing prioritization
- Own the SOP library and the audit/review process, and keep cross-team training materials current — teams that do the work author their own SOP content
- Coordinate feature launches so clinic-facing changes land with clarity to staff
- Partner with Clinic leadership to recruit, hire, and retain strong clinical team members
Skills
- 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role, ideally including some time in a startup or fast-growing environment
- A strong operator who can turn ambiguous priorities into a clear, working plan — and keep it on track over time
- Comfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools to help drive decisions
- Fluent translating company-level priorities (OKRs, quarterly plans) into a working plan a team can execute against
- Value decision boundaries — you know when something is an operational call you make and when it's a clinical call that belongs to someone else
- Comfortable owning strategy and structure without owning every execution step personally. You build the playbook, someone else runs it day to day — and you step in when the moment calls for it
- A strong cross-functional partner: you'll work closely with Product, clinical leadership, and other experts
- Comfortable being the person accountable when something goes wrong — you build the systems that catch problems early, and you step in when they don't
- Energized by complexity — we operate across 24+ states, each with its own licensing and coverage constraints, and you're comfortable building structure that holds up across all of them
Benefits
- Standard equity
- PTO: Business and Clinical Leadership — unlimited with 2 weeks notice and approval needed
- Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plans
- Annual learning stipend
- Fully remote work permitted from CA, CO, IL, MA, MD, NJ, NY, OR, and WA
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