Note: The job is a remote job and is open to candidates in USA. Avania is a clinical research and MedTech services company hiring a Clinical Operations Manager. The role leads and develops clinical research associates, monitors performance and quality metrics, identifies and addresses risks, supports training and onboarding, and helps improve clinical operations practices.
Responsibilities
- Hold regular one-on-ones, support CRAs' goals and development, and help team members work through challenges in their studies
- Review performance and quality measures, identify emerging trends and their causes, and act before they become escalations. That might mean noticing a change in time on site, report compliance or the time it takes to submit a draft report
- Bring together information from project-level sources, including Smartsheet, Power BI and the clinical trial management system (CTMS), to understand how the team is doing; no single view tells the whole story today
- Work with the clinical quality excellence manager to address quality risks and identify where training or other support would help
- Contribute to CRA and departmental all-hands discussions, including topics that build skills and improve how the team works
- Support hiring and onboarding as the team grows
Skills
- A working understanding of the CRA role and clinical research operations, with the judgment to recognize when a metric signals a risk and investigate what is behind it
- Examples of leading others, solving problems independently and helping colleagues develop. You might have managed CRAs already, or developed these skills as a senior CRA or clinical lead; prior line-management experience is not required
- The ability to combine information from different systems and turn it into practical support for people, not just a report on their performance
- A willingness to take responsibility for your team's success, have direct, empathetic conversations and work alongside someone who needs help
- Experience with Smartsheet would be helpful, but it is not a requirement
Benefits
- 10% bonus, depending on your level of experience
Company Overview
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