Note: The job is a remote job and is open to candidates in USA. CooperVision, a CooperCompanies business unit and global manufacturer of contact lenses, is seeking a Clinical Consultant. The role provides clinical design and product support, training, product education, contact lens consultation, and technical support to eye care practitioners, laboratories, and related staff. The consultant evaluates clinical data, advises on lens designs and parameters, supports customer development, maintains documentation, and collaborates across clinical, sales, and customer service teams.
Responsibilities
- Reports to Supervisor of Clinical Consultation
- Operates with autonomy within specific structured expectations. Ability to respond directly to clinical and non-clinical consulting questions (via phone 75% or email 25%) from eye care practitioners, laboratories, and their related staff. Can consult on limited products in the MSA portfolio and may occasionally need to seek support from or escalate cases to Sr. Consultants or management
- Evaluates clinical photos, scans, and other data to discuss with ECP on lens parameter changes for the optimal patient lens fit
- Advises ECPs on MSA product lens designs as lens parameters are changed
- Recommends the best MSA product and design to meet the practitioner and patient needs withing the MSA product line
- Directs ECP’s to clinical training materials for eye care practitioners, laboratories, and their related staff (photos and videos of contact lens fits, manuals, forms, etc.)
- Collaborates with other Clinical Consultants, Senior Clinical Consultant, Sales, and Customer Service
- The dual role is required to balance time between outbound and inbound calling for consultation, clinical services, and cross training within department
- Identify new prospective clients through phone communication, email, booth interaction and forwards to either Senior Education Consultant or Sales Team members as needed
- Attends lab seminars, conventions and other practitioner meetings as requested to exhibit and represent the company
- Maintains all appropriate documentation for lens design, initial orders, and records for the ECP lens parameter adjustments
- Knowledgeable of RA/QA as it relates to customer complaints and potential inquiries. FDA knowledge of requirements for reporting incidents
- Presents case studies during team meeting for personal and team development
- Must be able to perform position effectively in a home office environment
Skills
- * Licensed fitting optician and/or NCLE certified - preferred
- * Seeking professional licensure and/or NCLE certification within 2 years of hire
- * Good knowledge of computer programs including Word, Excel, Outlook, PowerPoint, SharePoint, and TEAMS
- * Ability to learn Microsoft Dynamics or any future technology necessary to perform the job functions
- * Well organized and detail oriented
- * Demonstrates the ability to multitask in a busy phone environment
- * Good verbal/written communication skills with a pleasant phone and personal demeanor
- * Flexibility to travel within the America's, not to exceed 10%
- * 2 years' experience in contact lens fitting, consulting, or design – Preferred
Benefits
- This job operates in a remote, work from home setting.
Company Overview