Note: The job is a remote job and is open to candidates in USA. Pennant is a healthcare organization supporting clinical, operational, financial, and leadership teams. The Clinical Applications Training Resource develops, delivers, manages, and evaluates training programs for clinical applications while providing application support education and driving technology optimization, operational efficiency, and financial performance.
Responsibilities
- Design, implement, and continuously improve applications-related training programs, including onboarding and ongoing education for clinical, operations, financial, and leadership specific topics related to the use and optimization of technology solutions. Develop and maintain training materials, resources, and e-learning modules that address local and company-wide objectives
- Lead training sessions for employees at various levels, ranging from new hires to seasoned employees, including patient facing and non-patient facing roles. Utilize various delivery methods such as in-person, virtual, and hybrid sessions to ensure accessibility and engagement. Provide hands-on coaching and mentoring to leaders and employees as needed to support personal and professional development
- Coordinate logistics for training programs, ensuring timely execution and availability of resources (rooms, equipment, materials, etc.). Oversee training schedules, ensuring minimal disruption to work while maximizing participation and effectiveness
- Provide ongoing support and education to clinical applications and help desk teams to increase their ability to address any application-related issues promptly. Identify support trends and recurring issues in local operations to create targeted education and self-support options for resolution
- Assess the effectiveness of training programs through surveys, feedback, assessments, and performance metrics. Prepare and present reports on training outcomes, program impact, and employee development progress to senior leadership. Implement continuous improvement strategies based on feedback and evolving business needs
- Ensure all training programs are in compliance with legal requirements and organization policies. Stay updated with industry trends, new training technologies, and best practices to continually enhance the corporate training program
- Foster strong relationships with stakeholders across clinical operations, IT, and finance. Understand their needs and challenges, ensuring that the portfolio of clinical applications and the local use of specific applications meets their requirements and contribute to the organization’s overall success
- Stay abreast of the latest developments in clinical software and technology, including new vendor software features and new-to-market services that achieve operational goals. Propose and implement innovative solutions that can further enhance operational efficiency and financial performance
Benefits
- Full remote work arrangement
Company Overview