Note: The job is a remote job and is open to candidates in USA. Sanford Health is a rural health system dedicated to providing health care services in America’s heartland. The Clinical Applications Support Analyst - Ambulatory gathers, analyzes, develops, tests, implements, evaluates, and maintains clinical information technologies, while supporting clinical practice, workflow improvements, reporting, and clinical decision-making.
Responsibilities
- Able to research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms
- Utilize Tier Two/high level of customer service while promoting and participating in the team approach
- Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills
- Training presentation techniques and skills
- Proficient verbal and written communication skills and efficient use of Microsoft Office software
- A positive attitude and superior customer service skills
- Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications
- Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work
- Skillful in adapting to change
- Adjusts to new or changing assignments, processes, and people
- Identifies and considers alternative approaches to situations or problems
- A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives
- Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint
- Information Technology (IT) certification should be obtained within six months of date of hire
- IT certification must be completed within three attempts of certification testing
- Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date
- Renewal guidelines per discipline
Skills
- Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred
- Depending upon location, be licensed/registered/certified in a clinical field within Sanford's footprint
- IT certification should be obtained within six months of date of hire
- IT certification must be completed within three attempts of certification testing
- Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date
- Renewal guidelines per discipline
- Previous experience in Information Technology is preferred
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