Note: The job is a remote job and is open to candidates in USA. SAIC is a mission integrator focused on technology and innovation across defense, space, intelligence, and civilian markets. The Junior SharePoint Administrator will support the administration, maintenance, troubleshooting, security, migration, and governance of SharePoint environments while providing professional customer support to end users.
Responsibilities
- Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
- Create and manage SharePoint sites, libraries, lists, and permissions
- Troubleshoot and resolve SharePoint folder and file permission issues, including broken inheritance, incorrect access levels, and unauthorized access concerns
- Investigate and correct permission misconfigurations at the site, library, folder, and file level
- Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner
- Serve as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all users
- Assist with user account management, access control, and security group assignments
- Help monitor system performance, storage, and usage reports
- Support the migration of content and data to SharePoint
- Create and maintain basic documentation, guides, and training materials for end users
- Assist in the development and implementation of SharePoint governance policies
- Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
- Participate in testing updates, patches, and new features before deployment
- Escalate complex issues to senior administrators as needed
- Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed
Skills
- BS Degree or 4 years of equivalent work experience
- 2 years of experience with SharePoint administration or a similar role
- Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
- Basic understanding of SharePoint Online and/or SharePoint Server
- Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
- Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
- Basic knowledge of user permissions and Active Directory / Azure Active Directory
- Proven customer service skills with the ability to handle support requests professionally, patiently, and efficiently
- Strong problem-solving and communication skills
- Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
- Experience with Power Automate or Power Apps
- Basic knowledge of HTML, CSS, or JSON for SharePoint customization
- Familiarity with SharePoint governance and compliance best practices
- Experience with SharePoint migration tools (e.g., ShareGate, SPMT)
- Experience using SharePoint admin tools and audit logs to investigate permission and access issues
- Prior experience in a helpdesk or IT support role with a customer-facing focus
Benefits
- Remote workplace arrangement
Company Overview