Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Clinical Application Support Specialist to provide expert support for healthcare software used in clinical environments in Florida. The role involves troubleshooting, user education, and collaboration with teams to ensure reliable and efficient application performance aligned with patient care needs.
Responsibilities
- Serve as the main point of contact for clinical application support, helping staff resolve software issues that affect daily operations and patient care
- Investigate system errors, workflow disruptions, and user concerns, then identify practical solutions or escalate issues when necessary
- Deliver training and guidance to clinicians and operational teams so they can use clinical applications accurately, efficiently, and in compliance with standards
- Review existing clinical processes and recommend application or workflow enhancements that improve usability, accuracy, and care delivery
- Support documentation-related tools, including platforms used for provider dictation, transcription, scheduling, and insurance verification
- Create and maintain user guides, process documents, support materials, and workflow references for clinical systems
- Work closely with IT staff, third-party vendors, and other stakeholders to coordinate upgrades, maintenance activities, and system improvements
- Communicate outages, updates, resolutions, and support status clearly to frontline users as well as leadership teams
- Travel to assigned facilities to assist with onsite support, application rollouts, training sessions, and troubleshooting activities
- Participate in an after-hours on-call rotation to help ensure timely response to urgent application issues
Skills
- Bachelor's degree in healthcare, information technology, or a related discipline, or at least 3 years of experience in a clinical, rehabilitation, or healthcare environment
- Working knowledge of application support principles and general information technology concepts within healthcare settings
- Experience diagnosing and resolving software, system, or workflow issues; troubleshooting ability is strongly preferred
- Strong communication, organization, and documentation skills with the ability to explain technical topics to non-technical users
- Ability to manage multiple priorities independently and stay effective in a fast-paced clinical environment
- Valid driver's license, acceptable driving record, and ability to maintain insurability for work-related travel
- Project coordination or project management experience is preferred
- Familiarity with technologies such as Active Directory, Dell hardware, computer hardware support, application support tools, and Cisco technologies is beneficial
Benefits
- Free online training
- Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
- Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
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