Note: The job is a remote job and is open to candidates in USA. Cuvo Health is an enterprise telehealth infrastructure company providing healthcare organizations, clinics, and consumer health brands with a platform for delivering virtual care. The Client Success Executive manages the full client lifecycle, leading implementations from contract execution through launch and overseeing ongoing account management, retention, renewals, and growth. This remote role coordinates cross-functional teams, regulatory documentation, reporting, and AI-assisted client support.
Responsibilities
- Lead the onboarding of new clients from contract execution through launch, including kickoff, documentation and timeline management
- Manage implementation workstreams across payment processing, pharmacy integration, platform configuration and clinical onboarding
- Prepare, submit and manage regulatory and certification applications, including LegitScript, and coordinate responses to reviewer inquiries
- Coordinate cross-functional teams in Engineering, Operations, Compliance and Clinical to meet launch milestones
- Act as the primary point of contact for an assigned client portfolio and keep service levels consistent
- Maintain the accuracy of client pricing, product catalogs and commercial documentation
- Manage the resolution of client requests related to platform, payment and fulfillment matters
- Conduct monthly business reviews covering performance, patient volume, retention and growth opportunities
- Drive renewals, service expansion and portfolio retention
- Maintain current status reporting for all assigned accounts
- Develop and maintain implementation standards, client communication protocols and onboarding documentation
- Oversee AI-assisted client support tools to ensure quality and appropriate escalation
Skills
- Bachelor's degree or equivalent professional experience
- Two or more years of experience in customer success, implementation or account management within B2B software, healthcare or healthcare services
- Demonstrated ability to manage multiple concurrent client implementations against defined timelines
- Experience with regulatory, compliance or financial documentation, such as certifications, merchant underwriting, KYC, licensing or provider credentialing
- Strong written and verbal communication skills with senior client stakeholders
- Demonstrated accountability for client retention or renewal outcomes
- Proficiency with Slack, Asana or comparable project management platforms, CRM systems such as HubSpot, and Microsoft 365
- Experience in telehealth, pharmacy, healthcare platforms or multi-site clinical organizations
- Familiarity with LegitScript certification, HIPAA, Business Associate Agreements or high-risk payment processing
Benefits
- Performance incentive tied to implementation and retention objectives
- Fully remote work environment
- Paid time off and company holidays
- Technology and home-office allowance
- Professional development and a defined path to client success leadership
Company Overview