Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes and values integrity, service, and collaboration. The Client Services Project Manager will manage client relationships and project coordination, ensuring high-quality service delivery while leading multiple projects and collaborating with internal teams.
Responsibilities
- Serve as a primary point of contact for external clients and stakeholders, building trust and maintaining strong working relationships
- Drive client satisfaction through proactive communication, issue resolution, and consistent delivery of project objectives
- Manage multiple projects and priorities simultaneously while ensuring deadlines and quality expectations are met
- Partner with internal teams to coordinate project activities and ensure effective execution of client deliverables
- Lead client discussions, provide status updates, and communicate risks, concerns, and solutions in a clear and professional manner
- Effectively manage escalations and complex situations while maintaining strong client relationships
- Monitor project progress, maintain accurate documentation, and provide visibility into project status and outcomes
- Support and develop team members through coaching, collaboration, and effective delegation
- Contribute to process improvements that enhance operational efficiency, service quality, and client experience
- Serve as a trusted representative of Epiq by demonstrating professionalism, responsiveness, and accountability in every interaction
Skills
- + 5+ years of client-facing experience in project management, client services, operations, account management, legal services, claims administration, financial services, healthcare operations, or similar environments
- Demonstrated success managing multiple priorities and competing deadlines in a fast-paced environment
- Strong verbal and written communication skills with the ability to adapt messaging for different audiences
- Proven ability to build relationships, influence stakeholders, and manage client expectations
- Experience leading teams, mentoring colleagues, or managing direct reports
- Strong problem-solving and decision-making abilities with sound judgment around escalation and issue resolution
- Comfortable learning new systems, technologies, and business processes
- Ability to navigate ambiguity and adapt to changing priorities
- Strong organizational skills, attention to detail, and ability to drive projects from planning through execution
- Experience reviewing project metrics, operational data, budgets, billing, or financial reporting is a plus
Benefits
- May be eligible for an annual bonus
- Enterprise‑wide learning and mobility
- Flexibility that’s recognized externally
Company Overview