Note: The job is a remote job and is open to candidates in USA. Favor Delivery is a company that focuses on building relationships with local and regional partners to enhance their business through Favor's platforms. As an Account Manager I, you will be responsible for developing strong partnerships, providing excellent customer service, and utilizing data-driven strategies to grow and retain clients.
Responsibilities
- Develop and maintain strong relationships with existing local and regional partners by highlighting the value and return of the Favor Merchant Program through relevant data insights
- Troubleshoot and respond to client questions, concerns and requests for information in a timely manner, ensuring high-quality customer service and issue resolution in order to retain current merchants
- Identify merchants who may benefit from a higher tier package, or are missing partnered locations, and engage in the appropriate sales conversations or negotiations
- Utilize forward-thinking, data driven analysis to assist with overall merchant strategy and impact on the business
- Develop medium to long-range sales plans and prepare strategies to protect, grow, and diversify the relationship with a defined group of existing customers
- Identify and close cross-sell opportunities for key partners
- Partner closely with the Sales, Content, and Engineering teams to ensure new clients are on-boarded efficiently
- Draft, negotiate, and send agreements and proposals for new growth opportunities
- Guide partnerships through marketplace and last-mile products and services
- Collaborate with Marketing and Content teams to manage our Promotional Calendar
- Consistently achieve monthly, quarterly, and yearly goals
- Review and report on customer retention, business opportunity and market trends
Skills
- A relevant degree or comparable formal training, certification, or work experience
- 1+ years of experience in customer facing roles
- Working experience maintaining multiple accounts and client relationships over the phone or in person
- Accomplished in G-Suite, Microsoft Office and Salesforce (or similar CRM)
- You have a customer-focused mindset with a consultative approach
- You are precise and thorough with excellent attention to detail
- You have strong interpersonal skills with the ability to work independently, within a team environment and with a diverse group of people at all levels of the organization
- You have excellent written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally)
- You have excellent time management and organizational skills with the ability to manage competing priorities and meet deadlines
Benefits
- Premium health, vision, dental, and life insurance
- 401(k) options
- Favor delivery fee credit
- H-E-B discounts
- Unlimited PTO for salaried employees (that’s actually unlimited)
- Ample vacation time to all team members
- Intern(al)ships and Learning Labs taught by Favor team members and external facilitators
- Employee Resource Groups (ERGs)
- Company-wide events
- Happy hours
- Regular connection opportunities
Company Overview