Note: The job is a remote job and is open to candidates in USA. Rausch Sturm LLP is seeking a Client Performance Analyst to serve as the daily point of contact for internal and external clients regarding client inventory servicing, performance, operations, and reporting. The role coordinates between clients and internal departments, monitors inventory performance, analyzes data, prepares client performance reviews, and resolves account-level issues.
Responsibilities
- Serves as a primary liaison between client and firm for top tier clients
- Refreshes client-specific reporting each month and reviewing KPIs by client to identify successes and areas of opportunity
- Prepares performance reviews/decks for each major client and leads and participates in performance calls with certain clients
- Monitors client placements for timely and accurate loading
- Monitors client inventory for timely suit, judgment, and execution progression
- Provides notification of client changes to appropriate internal stakeholders and confirms implementation of changes
- Updates reference materials as changes occur and communicates those changes internally
- Researches and resolves account-level issues escalated by both internal and external clients in a timely manner
- Identifies trends and potential systemic issues through working of individual account-level issues and provides recommendations to stakeholders
- Other responsibilities as assigned
Skills
- Superior written and verbal communication skills, including ability to present complex information clearly and concisely
- Curious and creative mindset that seeks to develop innovative solutions and process improvements
- Ability to manage shifting priorities in a fast-paced, detail-oriented, results-driven environment
- Ability to interact well with others and show respect for alternative viewpoints
- Proficiency in Microsoft Office suite
- Prolonged periods of sitting at a desk and working on a computer
- Frequently required to talk or hear, and use hand to type, handle, or touch objects
- Regularly required to stand and walk, and may be required to stoop, bend, or reach above the shoulders
- Must be able to occasionally lift up to 25 pounds at times
- Must be able to access and navigate each department at the organization's facilities
- This is a remote position
- Monday through Friday, 8am – 5pm with flexibility to meet business needs
- Bachelor's degree preferred or equivalent experience in client services
- Previous experience working with clients preferred
Benefits
- This is a remote position.
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(K) Retirement Program with Company Match
- Paid Time Off (PTO)
- Employee Referral Program
- Volunteer Time Off
- Bonus program
Company Overview
Company H1B Sponsorship