Note: The job is a remote job and is open to candidates in USA. Stryker is seeking an Associate Clinical Implementation Specialist to support its Surgical Technologies digital portfolio. The role assists with product training, clinical education, customer go-live coverage, troubleshooting, product demonstrations, customer feedback, marketing support, and sales training while traveling extensively.
Responsibilities
- Provide product demonstration and clinical education to new or upgrade customers
- Support nurses, surgical technicians, and surgeons with case coverage during go-live
- Demonstrate solid understanding of ST’s digital product portfolio to apply product and clinical knowledge to troubleshoot and problem-solve
- Understand the various reasons (variables) why customers buy the product or service
- Ability to connect with new people every week, moving from customer to customer
- Availability to support customer trials or product demonstrations
- Support internal marketing partners with trade shows, education collateral, etc
- Understand society (AORN and ACOG) best practices in relation to sponge counting and quantitative blood loss
- Knows our competitors' strengths/weaknesses
- Describes the offerings of ST's additional product line and their primary features
- Identifies critical customer needs and preferences
- Provides Customer Success Manager and Sales Rep with a recap and feedback of the training and go-live
- Provides customer feedback to marketing leadership
- Travel 80% of the time
- Understands what a core competence is; knows the core competencies of the company as specified by the board
- Understands the meaning of a core competence, of a strategic asset, and how they connect to customer perceptions of the brand
- Understands the meaning of a product or portfolio, approaches to brand structure, and their strategic implications
- Available to support sales training initiatives and programs throughout the year
- Supports the on-label use and promotion of all products
- Understands different contract offerings and how that impacts the customer (Subscription, PPA, Cash)
- Understands the various types of communications objectives and channels
- Identifies the various types and formats of communication that are commonly used outside of the organization
- Understands the different channel strategies and associated business implications
- Understands and educates sales on the customer complaint process
- Tracks existing KPIs and reports back to the organization
- Understands customer satisfaction inputs
- Shares basic customer satisfaction input trends with the sales force
Skills
- Bachelor's degree required
- Must be comfortable in an operating room (OR) environment
- Ability to travel 80% (3 weeks per month)
- ***\*The position is remote, but the candidate will need to be located in the Eastern Time Zone to support business needs.***
- Previous experience working in an operating room (OR) setting
- Strong time management skills
- Ability to build effective relationships both internally and externally
Benefits
- Work Flexibility: Remote
Company Overview
Company H1B Sponsorship