Note: The job is a remote job and is open to candidates in USA. Holistic Partners, Inc. is seeking a Client Partner to manage strategic client accounts in the higher education and publishing industries. The role focuses on driving revenue and profitability, strengthening executive relationships, identifying account expansion opportunities, and partnering with delivery and technical teams to ensure client success.
Responsibilities
- Lead and manage targeted sales campaigns for national and international clients
- Establish and maintain strong relationships with client executives and key stakeholders through a deep understanding of their industry, business, and operations
- Manage customer relationships and take ownership of overall customer satisfaction and service delivery
- Identify improvement and optimization opportunities within existing accounts to drive quality, cost, and speed-to-market improvements
- Apply a solution-selling methodology to understand client business needs and position appropriate QualityAI services and solutions
- Develop and maintain a healthy pipeline of new opportunities within existing and prospective accounts
- Identify opportunities for account expansion, cross-selling, and up-selling
- Manage and author responses to client RFIs and RFPs
- Develop and present proposals, SOWs, and business solutions in collaboration with internal teams
- Partner closely with delivery and technical teams to ensure successful execution and continued client satisfaction
- Attend industry networking events, conferences, and client meetings to strengthen relationships and build market presence
- Monitor account performance, revenue, profitability, and growth against established targets
- Maintain accurate opportunity and account information within Salesforce/CRM systems and ensure timely updates throughout the sales cycle
Skills
- 15+ years of overall experience in the IT industry, including 5+ years in a Client Partner, Account Manager, or similar client-facing leadership role
- Most recent experience must be within the Education industry, specifically Higher Education and/or Publishing
- Strong understanding of technology solutions and services, combined with excellent oral and written communication skills
- Experience working with mid-sized and large System Integrators (SIs), preferably organizations with $250M+ in annual revenue
- Strong experience managing strategic client relationships and growing existing accounts
- Ability to work effectively with both business and technical stakeholders
- Candidates who started their careers in delivery, consulting, or technology roles and successfully transitioned into Client Partner or account leadership positions are encouraged to apply
- Bachelor's degree or higher from an accredited college/university in an appropriate field
- 15+ years of experience in the IT industry, with significant experience in client/account management
- 5+ years of experience in a Client Partner, Account Manager, Account Executive, or similar role
- Recent experience within Higher Education and/or Publishing
- 5+ years of relevant experience selling IT services, quality engineering services, consulting services, or technology solutions, primarily in the US market
- 10+ years of experience delivering technology/quality engineering services and managing client partnerships
- Proven track record of growing existing accounts and achieving revenue and profitability targets
- Strong understanding of client organizations, business processes, and decision-making structures
- Excellent oral, written, presentation, and interpersonal communication skills
- Demonstrated ability to facilitate meetings with business and technical stakeholders and effectively engage internal subject matter experts
- Experience developing SOWs, proposals, RFIs, and RFP responses
- Experience using industry-leading CRM platforms, preferably Salesforce, to manage opportunities, accounts, pipelines, and workflows
- Ability to travel up to 25%
- We are particularly interested in candidates who have previously worked with larger IT services organizations such as Cognizant, Tata Consultancy Services (TCS), Accenture, GlobalLogic, Coforge, or similar organizations
- This role is not intended for candidates whose primary background is software/product sales
Benefits
- US Remote / remote work arrangement
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