Note: The job is a remote job and is open to candidates in USA. AHEAD builds platforms for digital business across cloud infrastructure, automation and analytics, and software delivery. The Client Operations Specialist supports assigned Client Directors by protecting and increasing gross profit margin and customer satisfaction, managing customer requests and transaction workflows, and maintaining pre- and post-sales relationships.
Responsibilities
- Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction
- Review, manage, and maintain pipeline and forecast with assigned Client Directors. Schedule regular/reoccurring meetings to review opportunities that need to be added and/or updated in Salesforce.com
- Work independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
- Assist in structuring deals with Client Directors. Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Client Directors per account
- Work with assigned Client Directors to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
- Accept all customer orders; verify bookable documents are complete and accurate prior to booking
- Coordinate monthly meetings with accounts receivable to review invoice aging reports and past due invoices for assigned accounts
- Develop and maintain Client Profiles for assigned accounts. Maintain records pertaining to past quotes in order to strategically provide current quotes and proposals
- Provide ‘value-add’ services to assigned accounts as requested) SLA, PPT, presentations, order history, etc.) while having a clear understanding of the client’s internal structure and process
Skills
- Bachelor's degree is required
- 2-3 years of Sales Support
- In the Technology industry
- Ability to understand/analyze client needs and link them to company offerings
- Independent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives
- History of working in a high volume, fast-paced sales environment required
- Strong verbal and written communication skills; ability to articulate needs
- Ability to instantly build rapport
- Strong interpersonal skills to effectively interact with all levels of internal and external clients
- Organizational skills
- Time management ability
- Adaptable/Ability to react to situations
- Ability to work independently on projects with minimal supervision
- Work effectively and efficiently under pressure
- Understands general business principles
- Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
- Outstanding multitasking skills
- Desire to learn and understand the business process from beginning to end
- Strong work ethic with respect for work/life balance and positive work environment
- Good people skills and strong backbone to stand firm in sales-centric environment
- Positive can do attitude
- 2-3 years of Sales Support preferred
- In the Technology industry is preferred
- Experience with Salesforce or other CRM preferred
Benefits
- Remote work
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Access to top-notch technologies in a multi-million-dollar lab
- Cross-department training and development
- Sponsorship of certifications and credentials for continued learning
Company Overview
Company H1B Sponsorship