Note: The job is a remote job and is open to candidates in USA. Veriforce helps companies in high-risk industries manage contractor and supply chain risk through SaaS solutions, expert support, training, and consulting. The Client Onboarding Project Manager coordinates end-to-end client implementations, leading cross-functional teams, tracking milestones, managing risks, and ensuring consistent onboarding through launch and transition to ongoing support.
Responsibilities
- Manage end-to-end client onboarding projects from handoff through launch and transition to ongoing support
- Lead cross-functional execution across Sales, Client Success, Configuration, Operations, Compliance, and other stakeholders, driving accountability, resolving roadblocks, and ensuring onboarding milestones stay on track
- Track and drive completion of all required launch activities/materials, ensuring key milestones are met on time
- Maintain project timelines, dependencies, and status visibility across multiple concurrent launches
- Ensure readiness for client kickoff, implementation, training, and post-launch activities
- Provide status updates on key launches to leadership, raising red flags when necessary
- Support accurate tracking of project status in internal systems and tools
- Proactively identify risks, blockers, and delays escalating when needed and facilitating timely decisions to keep projects moving forward
- Ensure a consistent and high-quality client onboarding experience, recommending improvements to leadership
Skills
- • 3–7 years of experience in Project Management, Operations, Client Onboarding, or similar roles
- • Strong organizational skills and attention to detail
- • Ability to manage multiple projects and priorities simultaneously
- • Excellent communication and stakeholder coordination skills
- • Comfortable working in a fast-paced, cross-functional environment
- • Proven ability to drive execution and accountability without direct authority
- • SaaS, client implementation, or client success environments
- • Experience using project or workflow management tools such as Asana, Microsoft Teams, or similar platforms
- • Familiarity with CRM or customer success systems such as Salesforce or Totango
Benefits
- 100% employer-paid medical and dental insurance for employees
- Monthly contributions to Health Savings Accounts
- A 401(k) match that is immediately fully vested
- Outstanding time off benefits
- Paid time off for volunteer activities
- Remote work opportunities
Company Overview