Note: The job is a remote job and is open to candidates in USA. JLL is a global provider of real estate and investment management services. The Client Manager, Lease Administration role oversees lease administration services, manages client and vendor relationships, interprets commercial lease documents, ensures compliance and accuracy, and leads team development and client deliverables.
Responsibilities
- Serving as Relationship manager and first point of client escalations
- Client/vendor/landlord relationship management
- Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations
- Responsible for ensuring that client(s) accounts are in full compliance with all internal and client specific policies and procedure
- Reviewing abstracts and interpreting commercial lease documents (leases, amendments, subleases)
- Resolution of rent and other landlord/tenant issues
- Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports and review of the monthly Delinquency Report
- Coordinate invoicing to client(s) and collections as necessary
- Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
- Support, exposure and leadership of other special projects as assigned by manager
Skills
- Bachelor's degree
- At least 5 years of work experience in Lease Administration, Real Estate Accounting, Real Estate Law or Property Management
- 2 years previous experience in a supervisory role operating at a strategic level with both internal and external teams
- Strong financial/analytical skills
- Ability to maintain a strong attention to detail with a continued high efficiency and accuracy rate for performing work/tasks
- Ability to spot issues proactively and head them off and/or start the solutioning process
- Ability to understand and interpret data, and use of technology to be more efficient
- Desire to learn and grow
- Willingness for light travel
- You'll need to be dynamic and technologically savvy and utilize software to support planning solutions and communicate ideas clearly with planning team and lines of business
- You will be successful if you have advanced skills in Microsoft Excel to slice, dice, and filter large data sets
- Proficiency in Microsoft Office suite (Word, Excel & Outlook) and ability to consolidate data and master company specific account and database programs is highly valued
- Strong, proactive and effective communication skills are important – both written and spoken – and we'll expect you to work independently, multi-task under pressure, and manage your time to meet deadlines
- An individual with strong interpersonal skills with an ability to interact with executive level external and internal clients will be successful in the role
- Ability to build strong relationship and work within various internal teams
- Candidates must be authorized to work in the United States without sponsorship
- Multilingual a plus
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Company Overview