Note: The job is a remote job and is open to candidates in USA. ECLARO is recruiting for a confidential client, a research and advisory organization. The Client Engagement Customer Support specialist coordinates client requests with business and technology analysts, connects clients with relevant expertise, and provides research resources and executive-level service.
Responsibilities
- Interprets client needs and identifies the most relevant Client Analyst to fulfill the request
- Provides research and resources to business leaders to help improve their businesses
- Partners with internal stakeholders on client needs
- Reads industry research and develops understanding of complex topics
- Provides executive level customer service
- Builds strong working relationships with the Client Business & Technology Insights Analyst community and receives unlimited access to all Client research content
Skills
- Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship
- Bachelor's degree and/or equivalent customer service experience
- Experience in proactive problem solving with complex scenarios
- Strong time management and organizational skills
- Analytical mindset
- Strong business acumen
- Great written and verbal (live) communication skills, able to adjust style based on audience
- Technologically savvy: able to quickly learn new systems and tools
- Works well in team environment
- Growth mindset with self-starter attitude
- Strong interest in business and technology along with a willingness to learn
Benefits
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company Overview