Note: The job is a remote job and is open to candidates in USA. Olik Global is hiring a Chargeback Analyst I to support payment operations and help cardholders resolve fraud and dispute claims. The role involves investigating transactions, processing chargebacks, managing dispute cases through their lifecycle, maintaining accurate documentation, and communicating with relevant parties in a remote environment.
Responsibilities
- Review and research cardholder dispute and fraud claims received from customers, financial institutions, and internal teams
- Investigate transactions, validate supporting documentation, and establish dispute cases in accordance with regulatory and industry guidelines
- Process chargebacks and recovery activities within required timelines
- Manage cases through the full dispute lifecycle, including review of merchant responses and escalation actions when necessary
- Maintain accurate records, correspondence, and case documentation while ensuring confidentiality and compliance
- Respond to inbound and outbound inquiries related to dispute cases and provide clear, professional communication to all parties involved
- Monitor workflow trends and identify opportunities for process improvements
- Maintain a high level of productivity, accuracy, and attention to detail while working in a fast-paced remote environment
Skills
- • Minimum of one (1) year of customer service experience
- • Proficiency with Microsoft Office applications, including Word and Excel
- • Strong analytical, critical thinking, and problem-solving skills
- • Excellent written and verbal communication skills with the ability to explain complex information clearly
- • Ability to prioritize work independently and meet deadlines in a remote environment
- • Strong attention to detail and commitment to accuracy
- • Reliable attendance and dependability
- • One (1) year of experience in payments, financial services, banking operations, or card processing preferred
- • General knowledge of payment card networks and dispute resolution processes preferred
Benefits
- 100% remote work environment
- Clear path to permanent employment
- Gain experience in fraud prevention, disputes, and payment operations
- Collaborative team culture focused on service excellence
- Opportunity to develop valuable financial services and compliance expertise
Company Overview