Note: The job is a remote job and is open to candidates in USA. CareDx, Inc. is hiring a Cell Therapy Account Manager to drive adoption and growth of its Cell Therapy & Transplant portfolio. The role manages strategic healthcare accounts, educates providers on clinical value, supports testing implementation, and collaborates with internal teams to increase utilization and customer success.
Responsibilities
- Develop a deep understanding of customer needs, clinical workflows, operational challenges, and organizational objectives. Identify opportunities to expand adoption of CareDx Cell Therapy & Transplant solutions and develop account-specific strategies to drive utilization and long-term growth
- Build clinical understanding and confidence in AlloHeme and the broader CareDx Cell Therapy & Transplant portfolio through scientific and clinical discussions with physicians, advanced practice providers, transplant coordinators, laboratory leadership, and other key stakeholders. Partner with Medical Affairs to address advanced scientific and clinical questions when appropriate
- Lead account onboarding and activation activities to support successful implementation of AlloHeme and other CareDx testing solutions. Work with clinical liaisons and customer stakeholders to establish ordering, reporting, sample logistics, and operational workflows. Help customers navigate institutional review and approval processes required for adoption
- Develop and execute strategic account plans that drive adoption, increase market penetration, expand the CareDx footprint, and achieve commercial objectives. Effectively prioritize opportunities and resources to maximize territory performance
- Support execution of Laboratory Service Agreements (LSAs) and other customer agreements as needed. Partner with internal stakeholders to facilitate contracting activities and remove barriers to implementation and adoption
- Identify and engage key clinical, laboratory, operational, and administrative stakeholders. Establish trusted partnerships across customer organizations, proactively identify unmet needs, and ensure a high level of customer satisfaction and account retention
- Maintain a robust sales pipeline and territory business plan. Forecast opportunities, track implementation milestones, monitor utilization trends, and provide regular business updates on territory performance
- Partner closely with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams to develop solutions that support customer success and drive business growth
Skills
- Bachelor's degree required
- Minimum of 10 years sales or strategic account management experience in the healthcare industry
- Demonstrated ability to sell clinically within the hematology-oncology market
- Proven success selling into large academic medical centers, cancer centers, hospitals, and complex healthcare systems
- Demonstrated experience navigating multi-stakeholder decision-making environments involving physicians, laboratory leadership, administrators, procurement teams, and operational stakeholders
- Proven ability to establish and implement clinical, operational, laboratory, or workflow protocols within healthcare organizations
- Strong strategic account management and territory planning skills
- Excellent written, verbal, presentation, and interpersonal communication skills
- Demonstrated ability to work cross-functionally to drive customer adoption and implementation success
- Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools
- Advance degree preferred
- Experience supporting blood and marrow transplant, cell therapy, or CAR-T programs preferred
- Experience with Laboratory Service Agreements (LSAs) or related agreements preferred
Benefits
- Incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow
- Remote; US only
Company Overview