Note: The job is a remote job and is open to candidates in USA. Urbane Cafe is seeking a Catering Sales Manager to grow its catering business through relationship building, field sales, and exceptional guest experiences. The role is responsible for developing new accounts, managing catering events from inquiry through completion, coordinating with restaurant teams, tracking revenue performance, and retaining clients.
Responsibilities
- Generate new catering business through outbound sales initiatives, regular menu drops, community networking, tastings, and local market outreach. Respond promptly and professionally to all catering inquiries via phone, email, and online platforms. Prepare customized catering proposals, menus, and pricing aligned with client needs and event objectives. Negotiate and close contracts to achieve revenue and profitability goals
- Serve as the primary point of contact from inquiry to event completion. Coordinate all event details including menus, guest counts, delivery logistics, timelines, and special requests. Conduct site visits, tastings, and client meetings. Ensure accurate communication of event details to culinary, service, and store management teams. Attend and oversee on-site events or deliveries as needed to ensure service excellence
- Partner with restaurant managers, Catering Leads, and Area Coaches to support flawless execution of catering orders and large-scale events. Maintain accurate event orders, contracts, and internal documentation. Ensure compliance with food safety regulations, service standards, and company policies. Assist in staffing coordination and scheduling for catering needs
- Meet or exceed catering sales goals through effective planning and strategic execution. Track sales activity, forecasts, and key performance metrics. Maintain accurate and timely records within catering software and/or CRM systems. Analyze sales trends to identify growth opportunities and improve revenue strategies
- Deliver exceptional hospitality and customer service throughout the sales and event lifecycle. Manage client feedback, address concerns, and handle last-minute adjustments with professionalism and a solutions-oriented approach. Conduct post-event follow-ups to ensure client satisfaction and encourage repeat and referral business
Skills
- 2+ years of catering sales or restaurant sales experience within the fast-casual, QSR, or restaurant industry
- Demonstrated success growing a book of business through outside sales, networking, and relationship management
- Proven ability to prospect, negotiate, and close new business
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational skills with the ability to manage multiple clients, events, and priorities simultaneously
- Passion for hospitality, sales growth, and delivering exceptional guest experiences
Benefits
- Remote work arrangement
- Willingness to travel throughout your assigned territory
- A reliable vehicle and valid driver's license required
Company Overview