Note: The job is a remote job and is open to candidates in USA. Envision Healthcare is a national medical group focused on delivering high-quality care to patients. The Customer Service Representative I serves as the primary contact for patients and attorneys, resolving billing problems, answering questions, initiating collections, and addressing patient concerns in accordance with department, payor, and state guidelines.
Responsibilities
- Handle incoming calls from patients and attorneys to resolve problems and answer questions
- Initiate collection of balances due on personal pay accounts (either Self Pay or Balance after insurance) in accordance with department guidelines
- Navigate both the billing software and intranet to provide the most accurate answers to the inbound callers
- Work Patient Services’ daily legal and patient correspondence
- Be familiar with necessary client information
- Correspond directly with the collection agency representatives as needed to resolve patient concerns
- Be familiar with and understand payor and state rules and regulations
- Review Collection Status Change requests and correspond with patients regarding their collection status change
- Work internal projects
- Other duties as assigned
Skills
- • Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively
- • Familiarity and proficiency with the policies and procedures of the Patient Services department
- • Knowledge of Medical Insurance terminology
- • Strong attention to detail
- • Knowledge of HIPPA requirements
- • Organized, detail oriented with excellent follow through abilities. Can handle and prioritize multiple tasks. Reliable, team-oriented, pleasant with excellent interpersonal skills
- • Excellent communication skills both on the telephone and personally
- • Effective oral, written, and interpersonal communication skills
- • High School diploma or general education degree (GED) required
- • Basic knowledge of Microsoft Office
- • One-year experience in a Customer Service environment preferred or equivalent experience of education and experience
Benefits
- Qualifying employees are eligible to enroll in health and welfare benefits from day one.
- Medical benefits
- Dental benefits
- Vision benefits
- Life insurance
- Disability benefits
- Healthcare FSA
- Dependent Care FSA
- Limited Healthcare FSA
- FSAs for Transportation and Parking
- HSAs
- Paid time off (PTO), accruing each pay period; depending on position, employees can earn a minimum of 20 days and up to 25 days per calendar year.
- 9 observed holidays
- Paid family leave
Company Overview