Note: The job is a remote job and is open to candidates in USA. Tharu Technologies LLC is seeking an experienced Call Center Systems Analyst to support contact center migration and digital transformation initiatives. The role focuses on Genesys Cloud, Amazon Connect, IVR technologies, conversational AI, chatbots, virtual assistants, digital self-service, and AI-enabled service capabilities.
Skills
- 5–8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
- Hands-on experience with:
- Genesys Cloud
- Amazon Connect
- IVR technologies
- Experience with contact center migrations to Genesys Cloud
- Experience supporting:
- Conversational AI
- Chatbots
- Virtual assistants
- Digital self-service implementations
- Familiarity with contact center platforms such as:
- Genesys
- NICE
- Amazon Connect
- Understanding of AI-enabled service capabilities including:
- Agent assist
- Knowledge retrieval
- Automation
- Intelligent routing
- Understanding of healthcare domain
- Strong analytical, communication, and collaboration skills
Benefits
- REMOTE work arrangement
- W2 position
Company Overview