Note: The job is a remote job and is open to candidates in USA. 1DS Collective is a creative, content, and social media agency. The Account Manager serves as the primary client contact, leads client communications, manages a cross-functional pod, reviews social content, and oversees timelines, workflows, and production logistics.
Responsibilities
- Client relationship, you are the client's go-to human, and they trust you
- Leading kickoff calls, weekly check-ins, and monthly business reviews with confidence and poise
- Holding difficult conversations in real time, including scope creep, pushback on feedback, and delivering bad news
- Managing your pod day to day, delegating tasks to the SMM, Strategist, Graphic Designer, and Video Editor, and staying on top of every deliverable
- Reviewing concepts, scripts, hooks, reels, and graphics before they go to the client, catching anything off-brand, weak, or poorly executed, and sending it back to the pod
- Owning timelines and deliverables across the entire pod
- Sending minutes-of-meeting emails after every client call within 24 hours
- Managing Monday.com boards, keeping every task, status, and deadline current
- Enforcing the workflow, no content moves without strategy approval, no shoot happens without a brief
- Coordinating shoot days and production logistics
- Escalating issues early, not late
- Keeping the internal team aligned on client context and priorities
Skills
- Have 3 to 5 years in account management at a creative, content, or social media agency
- Are a confident verbal communicator, you're comfortable leading calls, pushing back diplomatically, and building rapport with founders and senior clients on the phone or on video
- Can manage and delegate to a team, you know how to brief a strategist, a social media manager, a designer, and a video editor, and keep all of them moving in the same direction
- Are genuinely fluent in social content, you know a strong hook from a weak one, you can spot a reel that won't perform, and you have taste in graphics, pacing, and brand fit
- Understand short-form (Reels, TikToks, Shorts), what makes content stop a scroll, and what today's platforms reward
- Are calm under pressure, clients and teammates lean on you because you don't flinch
- Are obsessive about process, documentation, and follow-through
- Know Monday.com (or similar PM tools) inside out
- Have worked with personal brands, D2C, or health and wellness clients (bonus)
Benefits
- A seat at the center of a fast-growing agency
- Direct line to the founders and strategic input on how we scale
- A diverse portfolio spanning personal brands, D2C, and wellness
Company Overview