Note: The job is a remote job and is open to candidates in USA. IMRI is seeking a Business Systems Analyst / Workflow Implementation Consultant to support an unnamed client’s automated document-routing solution. The role will bridge business users and the technical implementation team, supporting requirements documentation, testing, user adoption, training, and implementation and production issue triage.
Responsibilities
- Work directly with GM Office and system executive office personnel to understand document-routing processes, business requirements, and user needs
- Serve as a liaison between customers' stakeholders and the technical implementation team
- Help business users understand and successfully adopt the new workflow platform
- Explain system functionality and new processes clearly to non-technical and executive-level users
- Coordinate and support User Acceptance Testing (UAT) and other testing activities
- Develop, maintain, and organize test scenarios, test scripts, results, defects, and user feedback
- Document business requirements, workflow requirements, process changes, and implementation issues
- Track feedback from stakeholders and ensure issues are communicated to the appropriate technical resources
- Triage incidents and user-reported issues in a calm, organized manner and help determine appropriate escalation paths
- Support workflows involving: Document acceptance and approval, Separate accept and signature steps, Required reasons for declines, Document rerouting, Backup or alternate signers, Batch approval queues, Version management, Audit trails, Electronic signatures
- Assist users with workflow-related questions involving document status, routing, approvals, and signatures
- Support validation of searchable and accessible PDFs
- Assist with validation of dashboards and reporting related to document status and cycle times
- Help prepare user documentation, quick-reference guides, training materials, and process documentation
- Participate in training, demonstrations, rollout activities, and post-implementation support
- Support the final-release transition in which designated LADWP staff will be able to use a drag-and-drop designer to build and maintain their own workflows
Skills
- 4-5 years of experience working as a Business Systems Analyst, Business Analyst, Implementation Consultant, Application Support Analyst, or similar role
- Experience working directly with business stakeholders and translating business needs into clearly documented requirements
- Strong interpersonal skills and the ability to work professionally with executive office personnel and non-technical users
- Experience coordinating or participating in: User Acceptance Testing (UAT), Test script preparation, Defect tracking, User feedback management, Issue and incident triage
- Strong organizational and documentation skills
- Ability to manage multiple issues, questions, and stakeholder requests in an organized manner
- Strong verbal and written communication skills
- Ability to explain technical concepts and system functionality in clear business terms
- Experience supporting implementation, rollout, or adoption of enterprise business applications
- Ability to remain composed and methodical when troubleshooting or coordinating resolution of user issues
- Experience as a business user or functional user of Microsoft Power Platform
- Experience using Microsoft Teams in a business or project environment
- Experience using Adobe Acrobat Sign or similar electronic-signature technology
- Familiarity with SharePoint Online and document-management processes
- Experience working with automated approval or document-routing workflows
- Familiarity with role-based access, document versioning, audit trails, and electronic approval processes
- Experience supporting public-sector, utility, or other highly structured enterprise environments
- Experience developing training materials, job aids, test documentation, or standard operating procedures
Benefits
- The work will be remote on a part-time basis.
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