Note: The job is a remote job and is open to candidates in USA. Avalara is an AI-first company that provides an industry-leading cloud compliance platform connecting tax and technology. The Senior Salesforce CPQ and Billing Business Systems Analyst will optimize Salesforce CPQ and Billing workflows, translate complex Quote-to-Cash requirements into scalable solutions, and drive measurable improvements through automation, process excellence, cross-functional leadership, and responsible AI adoption.
Responsibilities
- Own end-to-end optimization of Salesforce CPQ & Billing workflows, driving measurable improvements in automation, accuracy, and sales cycle efficiency
- Translate complex business models (pricing, bundling, subscription, amendments, renewals) into scalable CPQ architecture
- Lead requirements definition with Sales, Finance, RevOps, Marketing, and Engineering to ensure alignment to measurable business outcomes
- Design and deliver declarative and configuration-based solutions within Salesforce CPQ & Billing while ensuring system scalability and data integrity
- Reduce technical debt and manual workarounds by identifying automation opportunities across QTC processes
- Improve reporting fidelity and executive visibility by enhancing Salesforce data models and dashboards
- Lead structured UAT with clear success criteria, measurable acceptance standards, and risk mitigation plans
- Evaluate and recommend platform enhancements, integrations, or architectural improvements that increase system performance and user experience
- Ensure changes account for downstream system impacts across ERP, billing, provisioning, and analytics ecosystems
- Produce high-quality documentation that improves long-term maintainability and system clarity
- Raise quality standards in user story creation, acceptance criteria, and solution validation
- Identifies high-impact AI opportunities across CPQ, pricing, approvals, renewals, billing, forecasting, and revenue operations
- Leverage AI/ML capabilities (e.g., Salesforce Einstein, predictive analytics, and GenAI) to enhance pricing recommendations, quote accuracy, and anomaly detection across CPQ workflows
- Designs AI-enabled workflows that reduce manual effort while maintaining appropriate controls and oversight
- Partners effectively with Data Engineering, Analytics, and Product teams to operationalize AI-driven insights
- Evaluates AI initiatives using measurable business outcomes such as cycle time reduction, forecasting accuracy, productivity improvements, and revenue impact
- Ensures AI solutions are supported by high-quality data and strong governance practices
- Establishes validation and monitoring approaches that maintain trust and reliability in AI-generated outputs
- Champions responsible AI adoption while balancing innovation, compliance, auditability, and business value
- Continuously evaluates emerging AI technologies and identifies opportunities to create competitive advantage
Skills
- * Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, Finance, or a related field
- * 7+ years of experience as a Business Systems Analyst, Salesforce Consultant, Product Analyst, or similar role supporting Quote-to-Cash processes
- * 5+ years of hands-on experience supporting Salesforce CPQ and/or Salesforce Billing implementations
- * Deep understanding of end-to-end Quote-to-Cash business processes including pricing, quoting, subscriptions, amendments, renewals, invoicing, and revenue operations
- * Proven experience translating complex business requirements into scalable Salesforce solutions using configuration-first approaches
- * Strong expertise in business analysis, process design, requirements management, testing, and stakeholder engagement
- * Experience working in cross-functional environments involving Sales, Finance, Revenue Operations, Product, and Engineering teams
- * Demonstrated success delivering measurable operational improvements through process optimization and automation
- * Strong analytical, problem-solving, communication, and facilitation skills
- * Experience supporting enterprise-scale Salesforce environments with complex integrations and business processes
- * Master's degree in Business Administration, Information Systems, Engineering, or a related field
- * Salesforce CPQ Specialist Certification
- * Salesforce Administrator Certification
- * Salesforce Business Analyst Certification
Benefits
- Paid time off
- Paid parental leave
- Many Avalara employees are eligible for bonuses.
- Private medical insurance, varying by location
- Life insurance, varying by location
- Disability insurance, varying by location
- Access to 8 employee-run resource groups, each with senior leadership and executive sponsorship
Company Overview