Note: The job is a remote job and is open to candidates in USA. Nova 401(k) Associates is a national third-party retirement plan administration firm seeking an experienced Business Systems Analyst (Product Manager) for its Automation Department. The role bridges retirement plan business stakeholders and developers by gathering requirements, designing workflows, supporting testing, prioritizing automation initiatives, and monitoring deployed solutions.
Responsibilities
- Partner with business stakeholders (Directors for plan administration, compliance, client services) to gather, document, and prioritize requirements for automation and process improvement initiatives
- Translate complex retirement industry business needs (e.g., contribution processing, distributions, plan compliance testing, participant transactions, etc.) into detailed functional specifications, user stories, and acceptance criteria for the development team
- Serve as the primary point of contact for developers to clarify requirements, answer questions, and validate that the built solutions meet specifications
- Map current-state ("as-is") operational processes and design future-state ("to-be") workflows to identify automation opportunities
- Apply deep knowledge of retirement plan recordkeeping, ERISA-driven processes, and industry regulatory requirements to identify inefficiencies, risk points, and candidates for automation
- Create and maintain process documentation, workflow diagrams, and requirements traceability matrices
- Facilitate communication between technical teams, operations, compliance, and business stakeholders, ensuring alignment on scope, timelines, and expectations
- Assist in prioritizing the automation backlog based on business impact, feasibility, regulatory risk, and ROI
- Monitor deployed automations post-launch, gathering feedback from operations and clients, and identifying opportunities for enhancement
- Support change management efforts, including training materials and communication for end users impacted by new automations
- Plan and monitorP special or high-impact projects
Skills
- 10+ years of 401(k) plan administration experience
- 3+ years of experience as a business analyst, preferably supporting automation, RPA, or software development initiatives
- Bachelor's degree
- Strong working knowledge of retirement plan types (401(k), 403(b), defined benefit, etc.), ERISA requirements, and recordkeeping operations
- Strong understanding of business process analysis and workflow mapping methodologies (e.g., BPMN)
- Experience working in Agile/Scrum environments; familiarity with tools like Jira, Confluence, or Azure DevOps
- Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and vice versa
- Strong analytical and problem-solving skills, with sound judgment around fiduciary and compliance considerations
- Familiarity with process mining or automation discovery tools
- Must work from USA and be authorized to work for any US employer
- Basic understanding of data structures, APIs, or SQL is a plus
- Jira, Pension PRO, ASC, DGEM, recordkeeping platforms or plan administration systems experience is a plus
- Certification in Business Analysis (CBAP, CCBA), Agile (CSM, PSM), or retirement industry credentials (QKA, QPA, CEBS) is a plus
Benefits
- 37.5-hour work week
- Generous PTO
- Overtime pay
- Financial support for professional designations
- Regular, recurring professional training
- Medical insurance
- Dental insurance
- Disability insurance
- Life insurance
- A 401(k) plan
- An HSA
- Paid time off
- 401(k) plan with employer match
- Work from home
- We will supply all necessary computer equipment
- You may choose a start time between 7:30 am and 8:30 am
Company Overview