Note: The job is a remote job and is open to candidates in USA. Optum is a global healthcare organization that uses technology to help people live healthier lives and improve health outcomes. The Business Systems Analyst serves as a liaison between business stakeholders and technology teams, analyzing needs, documenting requirements, supporting solution design, facilitating testing, and ensuring successful technology implementations.
Responsibilities
- Partner with business and technology stakeholders to understand, gather, analyze, document, validate, and manage business and system requirements
- Analyze business processes and identify opportunities for system improvements, automation, workflow optimization, and other enhancements
- Translate business needs into detailed functional requirements, user stories, acceptance criteria, process flows, and business rules
- Perform impact analysis to identify risks, assumptions, dependencies, downstream effects, and implementation considerations
- Act as a liaison between business users, Product Managers, Architects, Developers, QA, and operational teams to deliver technology solutions
- Support solution design and ensure requirements and proposed solutions align with business objectives and customer needs
- Participate in Agile ceremonies, including backlog refinement, sprint planning, prioritization, UAT, release activities, and production validation
- Perform testing activities, defect triage, user acceptance testing, and validation of delivered solutions
- Create and maintain project documentation, including requirements, user stories, process flows, traceability matrices, business rules, and operational procedures
- Investigate production issues, coordinate root-cause analysis with technical teams, and support issue resolution
- Ensure delivered solutions meet business, operational, compliance, quality, and customer requirements
Skills
- • 4+ years of experience in Business Systems Analysis
- • 4+ years of strong written and verbal communication skills with the ability to communicate effectively with both business and technical stakeholders
- • 4+ years of experience gathering, documenting, and managing business and system requirements
- • 4+ years of experience creating functional requirements, user stories, acceptance criteria, process flows, and business rules
- • 4+ years of experience supporting Agile delivery methodologies, including backlog refinement, sprint planning, testing, and release activities
- • 4+ years of experience partnering with business, product, architecture, development, QA, and operations teams to deliver technology solutions
- • 3+ years of experience with Jira, Rally, SQL, reporting tools, APIs, system integrations and data analysis
- • 3+ years of experience in creating test plans, test cases and perform QA testing, UAT and Prod validations
- • Bachelor's/Undergraduate degree in Business, Information Systems, Computer Science, Healthcare Administration, Engineering, or a related field or equivalent combination of education and relevant work experience
- • Experience performing business process analysis, impact analysis, and root cause analysis
- • Ability to work independently with minimal supervision while managing multiple priorities and delivering high quality results in a fast-paced environment
- • Positive, can-do attitude, strong sense of ownership, and the ability to build effective relationships across teams while contributing to a collaborative and supportive work environment
- • Experience working with cloud, automation, AI-enabled tools, or digital transformation initiatives, preferred but not required
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Performance Rewards
- Incentive and recognition programs
- Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
- Flexibility to telecommute from anywhere within the U.S.
- Hybrid-remote position for residents of Richardson, TX
Company Overview
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