Note: The job is a remote job and is open to candidates in USA. PIXIE is seeking a Senior Support Engineer, SAP EWM to provide remote support for mission-critical SAP applications used by global clients. The role focuses on troubleshooting complex SAP issues, supporting configurations and integrations, developing fixes and data-resolution scripts, and advising clients in a virtual support environment.
Responsibilities
- Troubleshoot complex SAP application issues using strong functional and technical expertise
- Provide remote functional support, training, and best-practice guidance to clients
- Manage assigned client accounts as a technical/functional advisor and build strong customer relationships
- Support client customizations, critical defects, data issues, and application break fixes
- Develop scripts to identify, analyze, and resolve data issues
- Provide hands-on support using SAP/proprietary tools and remote connectivity
- Work collaboratively in a virtual, 24x7x365 support environment, including occasional evenings, weekends, and holidays
- Contribute to knowledge-sharing, diagnostic tools, support processes, and continuous improvement
Skills
- • 10+ years of SAP experience across Basis, Middleware, Enterprise Portal, J2EE, and ABAP , including system, user, and content administration
- • 5+ years supporting SAP application end-users in a corporate environment
- • 4+ years of SAP Enterprise Portal and NetWeaver development/administration
- • Strong experience with SAP WAS, J2EE, Web Dynpro, iViews, SAP Knowledge Management, and Portal administration
- • Experience with SAP EWM configuration, installation, and administration
- • Strong knowledge of SAP R/3, ECC, NetWeaver, SAP architecture, maintenance/patching, and transport management , including CTS+
- • Experience with NWDI/NWDS, J2EE Web Application Server, Visual Administrator, ConfigTool, SDM, System Analyzer, and UME
- • Experience configuring LDAP integration, Single Sign-On, SSL, clustering/load balancing, Apache reverse proxy, and TREX
- • Experience with SAP Solution Manager/ALM , including Solution Documentation, Test Management, Change Request Management, Incident Management, Technical Operations, and upgrades
- • Working knowledge of Oracle, SQL Server, MaxDB, DB2, HANA , and operating systems including Linux, Windows, and AIX
- • Experience with SAP BW source systems and BEx Web
- • Successful participation in multiple SAP implementation and upgrade projects
- • Strong understanding of SAP business processes, integration, configuration, and complex cross-module problem resolution
- Bachelor's degree in Computer Science or related field, or equivalent experience
- • Exceptional troubleshooting, analytical, and problem-solving skills
- • Strong SAP development, configuration, and customization knowledge
- • Excellent client-facing communication and relationship-building skills
- • Ability to work independently and effectively in a high-pressure, remote environment
- • Strong focus on customer satisfaction and service quality
- SAP certification preferred
- • Experience across multiple SAP releases, including ECC, NetWeaver, and Enterprise Portal
- • SAP Industry Solutions or country-specific localization experience
- • Consulting background and global implementation experience
Benefits
- Contractual-basis role
- Fully remote
- 0-20 hours per week, on-demand
- 6 months project duration plus chance of extension
- Remote functional support, training, and best-practice guidance
- Opportunity to contribute to knowledge-sharing, diagnostic tools, support processes, and continuous improvement
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