Note: The job is a remote job and is open to candidates in USA. Dexian is a provider of staffing, IT, and workforce solutions. The Business Analyst will support the Empower home lending platform by evaluating vendor releases, documenting business processes, gathering requirements, performing testing, and coordinating with stakeholders and technology teams to improve platform adoption and reduce operational risk.
Responsibilities
- Learn Home Lending products, processes, and system landscape
- Support Help Desk activities to develop Empower and vendor platform knowledge
- Research and document current business processes
- Review release notes and assist with impact assessments
- Execute test cases and document test results
- Participate in team meetings, refinements, and stakeholder discussions
- Review vendor and Empower release notes to identify business impacts and testing requirements
- Create and execute test strategies, test cases, and regression testing plans
- Write user stories, acceptance criteria, and supporting documentation
- Facilitate requirement gathering and refinement sessions with stakeholders
- Perform process analysis and recommend improvements
- Conduct demos and walkthroughs for business stakeholders
- Leverage Copilot and automation tools to improve efficiency across requirements, testing, and analysis activities
- Coordinate with technology teams, vendors, and business partners to support successful delivery of releases and enhancements
Skills
- • Business Analysis fundamentals (requirements gathering, user stories, acceptance criteria, process documentation)
- • Strong analytical and problem-solving skills
- • Experience testing software applications and documenting results
- • Ability to interpret technical or vendor documentation and translate it into business impacts
- • MS Excel proficiency
- • Experience with MS Copilot, AI-assisted tools, or demonstrated interest in leveraging automation technologies
- • Strong written and verbal communication skills
- • Experience facilitating meetings with business and technology stakeholders
- • Mortgage lending or Home Lending experience
- • Loan Origination System (LOS) experience such as Empower, Encompass, or similar platforms
- • Azure DevOps, Jira, or other agile delivery tools
- • Power Automate, Power BI, SQL, or other process improvement tools
- • Strong analytical and critical thinking skills with the ability to assess system changes, identify impacts, and recommend solutions
- • Excellent verbal and written communication skills, including the ability to interact with technical teams, business stakeholders, and external vendors
- • Comfortable facilitating discussions such as requirements gathering, refinement sessions, demos, and testing reviews
- • Self-starter with a strong learning mindset who can quickly develop expertise in complex mortgage processes and technology platforms
- • Process improvement mindset with curiosity around emerging technologies, including AI and Copilot, to drive efficiency and automation
- • Strong organizational skills with the ability to manage multiple priorities, deadlines, and concurrent releases
- • Equivalent combination of education and relevant business analysis, testing, mortgage operations, or financial services experience will be considered
- • Bachelor's degree in Business Administration, Information Systems, Finance, Computer Science, or a related field preferred
- Certifications such as Certified Business Analysis Professional (CBAP), Agile Business Analyst, Scrum, or similar are a plus but not required
Company Overview
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