Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company focused on improving the health and well-being of communities through innovative technology solutions. The Business Process & Data Analyst role involves analyzing workflows and optimizing business processes to enhance service delivery and operational performance.
Responsibilities
- Analyze, document, and evaluate existing business processes to identify inefficiencies, risks, and opportunities for improvement
- Develop current-state and future-state process flows, workflows, and business process documentation
- Collaborate with business stakeholders, operations teams, and technical resources to gather requirements and define process improvement initiatives
- Analyze operational, financial, and performance data to identify trends, root causes, and improvement opportunities
- Design, develop, and maintain metrics, dashboards, and reporting solutions that support process performance monitoring and decision making
- Support automation and optimization initiatives utilizing SQL, Microsoft Access, VBA, Python, and other technology solutions
- Query and analyze large datasets within relational databases and Cloudera environments to support business analysis and operational improvements
- Assist in translating business objectives into functional requirements and solution designs
- Facilitate process improvement workshops and working sessions with stakeholders
- Measure performance against established process goals and recommend corrective actions to address performance gaps
- Develop and maintain standard operating procedures (SOPs), business requirements documentation, and process documentation
- Assist management in evaluating costs, benefits, risks, and implementation strategies associated with proposed process improvements
- Participate in implementation, testing, validation, and post-deployment monitoring of process improvement initiatives
- Support continuous improvement efforts utilizing Lean, Six Sigma, Agile, or similar methodologies
Skills
- Bachelor's degree or equivalent combination of education and experience
- Three or more years of experience in business analysis, process improvement, operational excellence, business process reengineering, or organizational change
- Experience gathering, documenting, and managing business requirements
- Experience working with business process modeling, process design, requirements management, and project coordination
- Experience analyzing data and translating findings into actionable business recommendations
- Experience utilizing SQL for data extraction, analysis, and troubleshooting
- Experience with Microsoft Access, including database design, queries, forms, reports, and data management
- Experience developing automation solutions using VBA and/or Python
- Experience working with enterprise data platforms such as Cloudera, Hadoop, or similar cloud-based data environments
- Experience working with process improvement methodologies and reengineering tools, techniques, and frameworks
- Analytical and problem solving skills
- Communication skills
- Interpersonal skills to communicate with clients
- Ability to work independently and as part of a team
- Continuous improvement mindset with a focus on innovation and operational excellence
- Bachelor's degree in Business Administration, Information Systems, Data Analytics, Healthcare Administration, Management, or a related field preferred
- Healthcare, Medicaid, managed care, claims processing, eligibility, or government program experience preferred
- Knowledge of Lean, Six Sigma, Agile, or related process improvement methodologies preferred
Benefits
- Generous, flexible vacation policy
- Educational assistance
- Comprehensive leadership and technical development academies to help build your skills and capabilities
- 401(k) employer match
- Comprehensive health benefits
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview