Note: The job is a remote job and is open to candidates in USA. Hendrick Automotive Group operates an automotive dealership and is seeking a Business Development Representative to support its sales and service goals. The role focuses on generating leads, scheduling and confirming appointments, managing customer information, responding to internet inquiries, and coordinating follow-up with dealership departments while maintaining customer service and company standards.
Responsibilities
- Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment
- Log all customer comments into Dealership Management System
- Schedule follow-up contact if no appointment is made in Dealership Management System
- Confirm scheduled appointments with future customers
- Post scheduled appointments on appointment board in the Business Development Center
- Re-schedule “no-show” customer appointments
- Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed
- Maintain and update customer changes in database
- Contact current customer base on current marketing incentives
- Respond to customer website request (internet inquiries)
- Contact internet clients via e-mail and phone to schedule a sales or service appointment
- Notify necessary departments to inform of appointments set
- Forward any customer concerns to the correct department Manager and follow-up
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Follows Safeguards rules and regulations
- Demonstrates the Company’s Core Values
- Maintains accurate timekeeping record in timekeeping system
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
- Other duties as assigned
Skills
- High School Diploma
- Up to 3 years of work experience
- Previous customer service and/or business development experience
- Ability to deliver superior customer satisfaction
- Valid Driver's License
- Intermediate knowledge of Microsoft Office products
- Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Strong interpersonal skills
- Regular and predictable attendance
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to receive and communicate with customers courteously, efficiently, and professionally
- Ability to add, subtract, multiply and divide
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with standardized situations
- Demonstrate the Company's Core Values
Company Overview