Note: The job is a remote job and is open to candidates in USA. World Wide Technology is a global technology solutions provider that combines strategy, execution, and partnership to deliver digital transformation outcomes. The Business Development Manager II provides advanced technical and strategic advice around the Advanced Technology Center to drive software and services sales, leading customer and partner engagements across the full journey from demand generation and pre-sales through post-sales delivery. The role also manages customer relationships, develops ATC solutions and services engagements, supports sales enablement, and drives revenue generation.
Responsibilities
- Pre-Sales + Participate in Executive Briefing Conferences (EBC's) with our Customers and Partners to educate and demonstrate the capabilities of the ATC. + Conduct product demonstrations and ATC capability presentations in front of customers. + Create proposals that showcase the ATC and WWT’s platform value to ultimately win business. + Facilitate ATC Tours based on Customer Opportunities in ATC Products and Solutions. + Maintain communication with account teams and client executive sponsors around ATC sales opportunities in pre-sales capacity + Assist with building Customer Proposals and Customer SOW's when needed. + High Performance teamwork with other leaders on the ATC, Global Solutions & Architecture, Global Partner Alliance, and Direct Sales teams to ensure information is being shared and “No Surprises” occur for business being pursued or won
- Sales Enablement + Lead the development of content and tools that support sales teams across regions, including customer and partner executive briefings (EBCs), and internal enablement collateral for various business units. Partner with Marketing to create field enablement and customer facing documentation for ATC Products and Services. Train resources in region to help scale the ATC services sales pitch and create capacity
- Post-Sales Management + In collaboration with Project Managers, kick off customer engagements and manage services outlined in the SOW. Work directly with customers to ensure they achieve their desired outcomes
- Customer Engagement + Participate and even manage ATC products and solutions activities directly with our customers and account teams. Oversee all customer communication, day-of support, and follow-up to ensure high customer satisfaction and retention
- Service Delivery + Triage ATC Lab Services requests that come in to understand what the correct process should be for a given new project. Also, in post-sales, own the post-sales customer relationship, ensuring seamless execution of services and optimizing the adoption of platform features across all customer products
- Revenue Generation + Develop and manage paid engagement programs (such as the Cyber Range Partner Program, Lab hosting and POCs Program, AIPG, and Learning Paths) turning customer services into revenue streams. Communicate business/forecasting metrics on a weekly, monthly, quarterly and/or annual basis to management, customers, and partners around sales opportunities
- Product Management Liaison + Work closely with development teams of our ATC Products and Solutions to prioritize product roadmaps, and ultimately the sales strategy for each ATC Product or Solution
Skills
- A minimum of 8 years' progressive experience in a related field
- Bachelor's degree in a relevant field (business, technical, marketing) or other product, solution, or program management certifications preferred
- Proven success in customer engagement, from pre-sales presentations to post-sale service delivery
- Experience working directly with Customers and OEM Partners on developing potential business opportunities
- Experience working with various pricing and consumption models to meet the needs of services and solutions derived in the ATC
- Strong understanding of the sales lifecycle, with experience supporting demand generation and post-sale execution
- Ability to work across cross-functional teams (sales, product, development, and marketing) to deliver seamless customer experiences
- Proven ability to work with multiple stakeholders to develop a common scalable approach for our customers and partners
- Proven ability to work with both technical and functional business teams
- Ability to work in a fast-paced, multi-deliverable, time-sensitive environment with demonstrated ability to complete projects on time, balancing dates, scope and people or resources appropriately based on business value
- Strong interpersonal and negotiation skills, both written and oral
- This position is required to work in a fast-paced environment with a focus on delivering customer delight
- Candidates that are able to utilize AI for workflow is preferred
Benefits
- Health, Dental, and Vision Care
- Onsite Health Centers
- Employee Assistance Program
- Wellness program
- Profit Sharing
- 401k Plan with Company Matching
- Life and Disability Insurance
- Tuition Reimbursement
- PTO and Sick Leave (starting at 20 days per year)
- Holidays (10 per year)
- Parental Leave
- Military Leave
- Bereavement
- Nursing Mothers Benefits
- Voluntary Legal
- Pet Insurance
- Employee Discount Program
Company Overview
Company H1B Sponsorship