Note: The job is a remote job and is open to candidates in USA. Worldwide Flight Services (WFS) provides cargo, passenger, ramp handling, and technical services across airport locations worldwide. The Business Analyst – Operational Excellence transforms operational data into insights, tracks financial and operational benefits, develops dashboards, and supports data-driven process improvement across Amazon, Cargo, and Lean Six Sigma initiatives.
Responsibilities
- Partner with business units across Amazon, Cargo, and Lean Six Sigma pillars to track and sustain improvement initiatives
- Ensure standard benefit calculation methodologies and performance tracking frameworks are applied consistently across all pillars
- Identify and quantify efficiency opportunities through data analysis and collaboration with operational teams
- Develop and maintain benefit-tracking models and dashboards to monitor realized and projected savings
- Validate cost savings, productivity improvements, and other measurable outcomes with Finance and CI leadership
- Ensure transparency and accuracy of data through recurring audits and continuous monitoring
- Support Lean Six Sigma and Continuous Improvement initiatives through data collection, benefit validation, and KPI tracking
- Collaborate with CI leaders and Green Belt project owners to define baselines, measure outcomes, and calculate ROI
- Provide analytical support for process mapping, root cause analysis, and performance benchmarking
- Prepare executive-level dashboards, scorecards, and presentations summarizing progress, financial impact, and risks
- Translate complex data into clear, actionable insights for senior leadership
- Support governance and reporting structures to drive accountability and informed decision-making
- Act as a liaison between Operational Excellence, IT, and Data teams to ensure alignment on data architecture, reporting, and analytics initiatives
- Understand and translate business requirements into technical solutions, supporting integration of data sources and automation of performance reports
Skills
- Bachelor's degree in business administration, Finance, Industrial Engineering, Operations Management, or a related field
- 4+ years of experience in business analysis, operations, or project management
- Proven experience quantifying and validating operational or financial benefits
- Proficiency in Excel (advanced modeling, pivot tables) and Power BI or Tableau
- Working knowledge of Lean Six Sigma or other process improvement methodologies
- Strong analytical, communication, and storytelling skills for executive audiences
- Experience with SQL, databases, or scripting languages such as Python, R
- Primarily sedentary office work environment (remote)
- Standing 5%, Walking 5%, Sitting 85%, Driving 5%
- VBA preferred
- Lean Six Sigma Green Belt certification preferred
Benefits
- Access your pay when you need it through DailyPay app
- On-the-spot awards offered through the Awardco Platform, including gift cards and more
- Multiple medical insurance options for both full- and part-time employees
- WFS Employee Extras, including travel discounts, pet insurance, discount shopping, and more
- Wellness programs offered to all employees
- 401(k) program offered
- Opportunity for internal mobility and transfers available
Company Overview
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