Job Title: Solutions Engineer
Location: Remote – Latin America Preferred
Type of Contract: Full-Time | Remote
Salary Range: Market Rates
Language Requirements: Professional English (written and verbal)
Our client is seeking a skilled Solutions Engineer with experience in technical pre-sales, enterprise software, and customer solution design to join their growing team. You will play a key role in supporting customers through complex platform evaluations and migrations by delivering technical demonstrations, designing implementation strategies, and partnering with cross-functional teams to ensure successful adoption. Your work will directly impact customer success, product adoption, and the long-term execution of their platform migration strategy.
Key Responsibilities
- Serve as the primary technical point of contact for prospects and customers evaluating or migrating between enterprise compliance platforms.
- Lead technical discovery sessions, deliver customized product demonstrations, and build sandbox environments tailored to customer requirements.
- Design migration approaches that align with customer infrastructure, business objectives, and technical environments.
- Partner closely with Customer Success to support smooth platform migrations and accelerate customer adoption after implementation.
- Configure solutions and perform minor technical changes required for successful implementations.
- Develop and maintain technical documentation, migration guides, and customer-facing resources that support both pre-sales and post-sales activities.
- Collaborate with Product and Engineering teams by sharing customer feedback, identifying migration challenges, and contributing to product roadmap discussions.
- Translate complex technical capabilities into clear business value for both technical and executive stakeholders.
Must-Have Qualifications
- 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or in a similar technical pre-sales role.
- Strong technical expertise with the ability to demonstrate complex software products, explain configuration details, and address technical questions confidently.
- Experience managing technical relationships with enterprise customers throughout the sales and implementation lifecycle.
- Understanding of enterprise security, compliance, and IT processes.
- Excellent presentation, communication, and storytelling skills with the ability to connect technical solutions to business outcomes.
- Experience creating technical documentation, solution guides, and customer enablement materials.
- Ability to thrive in a fast-paced, evolving environment while collaborating effectively across Sales, Customer Success, Product, and Engineering teams.
Preferred Qualifications
- Experience working with healthcare compliance, governance, risk, or security software solutions.
- Previous involvement in product migrations or enterprise platform transition projects.
- Experience supporting distributed or offshore teams.
- Comfortable working in a growing organization where processes and playbooks continue to evolve.
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