Note: The job is a remote job and is open to candidates in USA. Berkley Professional Liability is a leading commercial property casualty insurance provider seeking a Business Analyst. The role involves partnering with IT and business teams to provide software application support, analyze business needs, and improve processes through documentation and quality assurance testing.
Responsibilities
- Partner between IT and the business teams to provide software application support related to business analysis, data analysis, quality assurance testing, and help desk support
- Review, analyze and evaluate user requests, coordinate and monitor requests to a successful resolution
- Elicit and document business requirements, create test plans and perform quality assurance testing plus provide training for implemented requirements
- Work closely with business users to understand their needs and identify inefficiencies and areas for improvement
- Identify opportunities for process improvements and contribute to ongoing optimization efforts
- Create user stories and other documentation of business requirements, processes, and solutions
- Work closely with developers to ensure understanding and implementation of requirements and user stories
- Develop and execute test plans to ensure a functional application is delivered
- Participate in testing and validating system changes and processes meet business requirements
- Troubleshoot and resolve issues reported by end users
- Provide training and support to end users
Skills
- Bachelors degree required
- 5+ years of related IT experience
- Ability to identify and create detailed requirements
- Excellent oral and written communications skills. Ability to communicate clearly and concisely
- Strong knowledge and experience with Microsoft SQL server querying databases
- Detail oriented with strong analysis, problem solving and critical thinking skills
- Self-motivated to learn new processes independently, with little supervision
- Ability to work independently and with others
- Ability to take ownership, determine urgency of situations, and respond accordingly
- Strong organizational skills
- Occasional travel to meet with end users
Benefits
- Eligible to participate in annual discretionary bonus
- Benefits include: Health
- Benefits include: dental
- Benefits include: vision
- Benefits include: life
- Benefits include: disability
- Benefits include: wellness
- Benefits include: paid time off
- Benefits include: 401(k)
- Benefits include: profit-sharing plans
Company Overview