Note: The job is a remote job and is open to candidates in USA. Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a national home lender focused on service, customer satisfaction, and efficient mortgage lending operations. The Business Analyst will analyze mortgage processes, loan-level data, vendor spend, expenses, and workflows to identify cost-reduction, automation, and scalability opportunities while developing dashboards, reports, and analytical solutions.
Responsibilities
- Analyze mortgage origination processes to identify inefficiencies, redundancies, bottlenecks, and opportunities for automation
- Develop and maintain Tableau dashboards and reports supporting mortgage operations and leadership
- Analyze trends in mortgage production costs, vendor spend, operational performance, and productivity
- Create reporting to identify opportunities for cost reduction and process improvement
- Identify opportunities to eliminate unnecessary manual processes and improve the scalability of mortgage operations
- Analyze mortgage production expenses and vendor costs to identify opportunities to reduce Cost to Originate
- Analyze cost data on a loan-level, branch-level, regional, channel, and organizational basis
- Review annual and recurring mortgage vendor spend to identify cost trends, duplicate services, and opportunities for consolidation
- Normalize and reconcile mortgage data from accounting, vendor management, loan production, and operational systems
- Identify data inconsistencies and develop processes to improve data accuracy and reliability
- Identify opportunities to use technology and automation to improve mortgage processes and reduce manual work
- Evaluate repetitive mortgage operational activities for potential automation
- Leverage AI tools such as Microsoft Copilot and other emerging technologies to improve analysis, reporting, documentation, and process efficiency
- Utilize AI and technology resources to assist with developing queries, formulas, scripts, reporting solutions, and other analytical tools
Skills
- 2+ years of experience in business analysis, mortgage operations, data analysis, process improvement, financial services, or a related field
- Working knowledge of the mortgage origination lifecycle and related business processes
- Strong analytical and problem-solving skills with experience working with large or complex datasets
- Advanced Excel skills and experience working with business data
- Experience with Tableau, Power BI, or another business intelligence platform
- SQL experience and familiarity with relational databases
- Experience with Python, C#, or another programming language
- Experience with data normalization, data integration, ETL, or database processes
- Experience with process automation and workflow improvement
- Experience using AI tools to support business analysis, coding, reporting, or process improvement
- Ability to analyze information from multiple systems and identify trends, discrepancies, and opportunities
- Strong understanding of business processes and the ability to translate business needs into actionable requirements
- Ability to work independently while collaborating effectively with cross-functional teams
- Bachelor's degree in Business, Finance, Economics, Information Systems, Data Analytics, or a related field preferred
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Accidental Death benefits
- Long-Term Disability benefits
- Short-Term Disability benefits
- FSA
- HSA
- 401K
- Basic Life benefits
- Voluntary Life benefits
- Paid Parental Leave benefits
- Opportunity for a performance-based bonus based on position and department
- Continued investment in employees as valuable assets to the company
Company Overview