Note: The job is a remote job and is open to candidates in USA. LifeStance Health is a leading organization in mental healthcare, dedicated to helping individuals and communities with their mental health needs. They are seeking a Director of Billing Solutions to provide strategic and operational leadership for the patient-facing Billing Solutions contact center, ensuring efficient resolution of billing issues and enhancing patient satisfaction.
Responsibilities
• Lead and develop staff and management team – Provide coaching, performance management, training, and career development for internal employees and BPO staff, including oversight of the Manager of the Billing Solutions Center
• Oversee daily contact center operations at a high level – Ensure efficient resolution of patient billing inquiries through delegation to the Manager and BPO, monitoring workflow, staffing levels, and operational metrics
• Drive process improvement initiatives – Identify workflow inefficiencies, implement best practices, and standardize procedures to enhance efficiency and patient experience
• Manage vendor/BPO relationships – Oversee BPO vendor team, ensure compliance with SLAs, optimize staffing relative to call volume, and coordinate training and performance quality
• Monitor and report operational metrics – Track KPIs, quality assurance outcomes, and patient satisfaction metrics; adjust operations based on trends
• Support strategic planning and execution – Translate department goals into actionable initiatives and contribute insights to senior leadership to drive revenue cycle strategy
• Ensure regulatory compliance and handle escalated patient issues – Maintain HIPAA, PCI, and organizational compliance; resolve complex billing concerns in collaboration with internal teams and vendors
Skills
• Bachelor's Degree in Business Administration, Healthcare Administration, or related field
• 5+ years of experience in healthcare revenue cycle operations, including billing, collections, patient account management, and contact center operations
• Experience in healthcare or behavioral health settings, familiar with HIPAA, PCI, and insurance processes
• Experience managing teams in a contact center or operational environment, including performance management, coaching, and staff development
• Experience leading multi-functional teams, implementing process improvements, and contributing to operational or strategic initiatives
• Qualified candidates must be legally authorized to be employed in the United States
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
• Certified Revenue Cycle Professional
• Project Management Professional
Benefits
• Medical
• Dental
• Vision
• AD&D
• Short and long-term disability
• Life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program
Company Overview
• LifeStance is a national provider of behavioral healthcare services with operations across the country. It was founded in 2017, and is headquartered in Bellevue, Washington, USA, with a workforce of 5001-10000 employees. Its website is https://lifestance.com/.
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