Note: The job is a remote job and is open to candidates in USA. CompuNet Clinical Laboratories is seeking a Billing Patient Account Representative to join their team. The role involves performing daily account processing tasks within the Billing Department, including billing data entry, handling third-party billing, and maintaining positive relationships with patients and clients.
Responsibilities
- Maintain organized workflow to allow efficient processing of accounts and to enable smooth transition of job duties during absences
- Follow department standard processes. Consult with immediate supervisor when questions regarding appropriate account processing arise
- Exhibit good customer service skills when dealing with internal and external customers. Project a positive image of the department and organization
- Actively engage in behaviors that foster teamwork within the department and organization
- Meet or exceed department standards for quantity and quality of work
- Possess working knowledge of relevant compliance regulations. Effectively apply this knowledge to daily job duties
- Comply with all departmental, company and regulatory policies and procedures
- Maintain statistical data as required
- Additional duties and projects as assigned
- Ability to accurately perform order entry
- Research and resolve any missing information from the Client orders
- Ability to use translation tools to enter codes received from other departments into the appropriate billing systems
- Strong communication skills needed for collaboration with both internal and external departments as well as patient/client calls
- Batch incoming payments for posting to patient and physician accounts. Report deposit discrepancies to bank. Maintain report of posted and in-transit cash for Accounting Department
- Apply payment detail to client and patient accounts, including contractual disallowances, and patient copays/deductibles
- Review over payments, initiating refunds or correcting misapplied payments as appropriate
- Knowledge of reading and understanding various payer’s Explanation of Benefits
- Ability to handle fast paced, high call volume environment with above average multi-tasking skills
- Process incoming patient mail and telephone inquiries accurately and in a timely fashion as outlined in the Department SOP
- Possess strong focus on positive customer impact. Utilize verbal and written communication effectively
- Review bankruptcy notices performing appropriate write-offs of outstanding accounts; maintain bankruptcy files
- Research collection accounts as requested by patients or collection agencies
- Review system error codes and make corrections to account
Skills
- High school graduate or equivalent required
- Excellent communication and interpersonal skills
- Ability to remain calm in stressful situations
- Sound reasoning ability and independent judgment
- Capacity to work within specified deadlines
- Visual acuity and hand-finger dexterity for extended computer work
- Ability to sit at computer workstation for prolonged periods
- Adherence to safety, ergonomic and health policies
- Compliance with PPE requirements in lab or biohazard areas
- Completion of required safety training and health evaluations promptly
- Proactive approach to identifying and addressing safety hazards, promoting safety awareness
- Previous experience in medical billing environment preferred
- Working knowledge of Medicare and other third party claims processing, ICD-10 and HCPS/CPT coding and medical terminology highly desirable
Benefits
- CompuNet offers a full benefits package including Medical, Dental, and Vision coverage.
- Company paid life Insurance and 403b match.
- Paid holidays, vacation, sick and personal time.
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