Note: The job is a remote job and is open to candidates in USA. ScriptPro is a company dedicated to revolutionizing the pharmacy industry through innovative technology solutions. They are seeking a Bilingual Technical Support Analyst responsible for providing remote support and problem resolution for customers, while managing service requests and assisting with various support projects. The role requires strong communication skills in both English and French, as well as a commitment to delivering high-quality customer service.
Responsibilities
- Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
- Maintain, upgrade, or replace software systems and provide hardware support
- Support and maintain user account information including rights, security, and systems groups
- Maintain progressive knowledge of ScriptPro systems
- Perform other duties as assigned
Skills
- Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience
- Proficient in written and verbal French communication
- Basic Windows OS Knowledge (XP/7/10/11)
- Requires working knowledge of desktop and peripheral troubleshooting
- Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
- Problem solving and analytical skills
- Positive attitude, drive and tenacity
- Excellent customer service skills
- Excellent written and verbal communication skills
- Ability to multitask with varying priorities and attention to detail
- All candidates must possess a valid driver's license and be willing to travel by air for work-related duties if located outside the area
- Knowledge of ScriptPro systems
- Experience in pharmacy
Benefits
- Paid Time Off (PTO)
- Parental Leave
- Nine (9) paid holidays
- Paid volunteer hours
- Employee Assistance Program
Company Overview