Note: The job is a remote job and is open to candidates in USA. 360 Synergy is a company that provides software solutions for contractors, aiming to help them run more organized and profitable businesses. They are seeking an Account Manager who will be responsible for running product demos, onboarding new accounts, and maintaining customer relationships post-sale while driving adoption and expansion of usage.
Responsibilities
- Run product demos for inbound and outbound contractor prospects, customizing the pitch to their trade, size, and pain points
- Convert demos into signed customers and hit a monthly new-account quota
- Onboard new accounts: kickoff calls, training sessions, data migration coordination, and adoption check-ins through the first 90 days
- Own a book of business — be the primary point of contact for your accounts on questions, escalations, and renewals
- Proactively monitor account health (usage, logins, support tickets) and intervene before churn risk becomes churn
- Identify expansion opportunities (additional seats, modules, locations) and close them
- Collect product feedback from the field and feed it back to product/engineering with context
- Maintain clean CRM records: pipeline, activity, account notes, renewal dates
Skills
- 2–5 years in a customer-facing SaaS role — Account Management, Customer Success, SDR/AE, or Sales Engineering
- Experience demoing software live, ideally to non-technical buyers
- Strong written and verbal communication; comfortable on video calls all day
- Track record of hitting quota or measurable retention/expansion goals
- Self-starter who can run a remote desk without daily babysitting
- Tech-savvy: quick to learn new software and explain it simply
- Background in or selling to the trades (HVAC, plumbing, electrical, roofing, landscaping, etc.)
- Experience with field service management, contractor CRMs, or ServiceTitan / Housecall Pro / Jobber-type tools
- Familiarity with HubSpot, Salesforce, or similar CRMs
Company Overview