Note: The job is a remote job and is open to candidates in USA. AppleOne Employment Services is seeking a Bilingual Remote Customer Service Representative to support a healthcare enrollment and benefits program in a 100% remote call center environment. This role involves assisting customers with various inquiries and providing accurate resolutions while maintaining high standards of service.
Responsibilities
- Handle inbound and outbound customer service calls in English and Spanish
- Assist customers with eligibility, enrollment, benefits, account information, and related inquiries
- Research customer concerns and provide accurate, professional resolutions
- Document customer interactions clearly and accurately in required systems
- Process transactions while following quality, compliance, and productivity standards
- Navigate multiple computer applications while delivering empathetic customer service
Skills
- Bilingual in English and Spanish
- Experience in customer service
- Ability to handle inbound and outbound customer service calls
- Ability to assist customers with eligibility, enrollment, benefits, and account information
- Strong problem-solving skills
- Ability to document customer interactions clearly and accurately
- Ability to process transactions while following quality, compliance, and productivity standards
- Ability to navigate multiple computer applications
- Empathetic customer service skills
- Availability for mandatory training schedule: Monday through Friday, 8:00 AM to 4:30 PM EST
- Background check required
- Language assessment required
Benefits
- Paid training provided
- Equipment provided
- 100% remote work arrangement
- Training schedule: Monday through Friday, 8:00 AM to 4:30 PM EST.
- Training length: 4 weeks, followed by 2 to 3 weeks of nesting.
- For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
Company Overview