Note: The job is a remote job and is open to candidates in USA. Amerit Consulting is recruiting for an unnamed client seeking a Bilingual Customer Service Representative for a California Medi-Cal healthcare enrollment program. The role assists beneficiaries with plan selection, eligibility inquiries, and enrollment services, primarily through inbound calls, and transitions to remote work after onsite training in Rancho Cordova.
Responsibilities
- Handle inbound customer service calls and conduct outbound follow-up calls as needed
- Assist Medi-Cal beneficiaries with understanding available managed healthcare plans and selecting appropriate coverage
- Process healthcare enrollment and disenrollment transactions accurately
- Explain health plan options, eligibility requirements, and enrollment procedures
- Assist with medical exemptions, waiver inquiries, and enrollment status updates
- Resolve customer inquiries professionally and escalate complex issues to supervisors or appropriate county/state agencies
- Maintain knowledge of Medi-Cal program policies, procedures, and managed care plan options
- Follow established customer service procedures, contractual compliance requirements, and quality standards
- Meet established call center productivity, quality assurance, and performance goals
- Maintain accurate documentation and coordinate with internal teams
- Provide backup assistance with forms processing and research functions
- Perform other duties as assigned by management
Skills
- High School Diploma, GED, or equivalent certification
- Minimum 1 year of customer service or related experience
- Bilingual fluency in English and at least one of the required languages listed below
- Strong verbal and written communication skills
- Computer proficiency and ability to learn new software applications quickly
- Excellent organizational, interpersonal, and problem-solving abilities
- Ability to multitask in a fast-paced, deadline-driven environment
- Ability to follow established procedures and meet productivity and quality standards
- Ability to work independently and collaboratively within a team
- Ability to remain in a stationary position for extended periods
- Candidates must be fluent in English and at least one of the following languages:
- Spanish
- Armenian
- Cantonese
- Farsi
- Japanese
- Korean
- Mandarin
- Thai
- Laotian
- Ukrainian
- Vietnamese
- Previous call center or contact center experience
- Experience in healthcare customer service, health insurance, human services, or public assistance programs
- Experience assisting the public with healthcare benefits, managed care plans, or enrollment services
Benefits
- Work remotely after 4–5 weeks of onsite training in Rancho Cordova, CA.
- Company-provided equipment will be supplied for remote work.
- Employees may choose to continue working onsite.
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