Note: The job is a remote job and is open to candidates in USA. USI Insurance Services is an insurance brokerage and consulting firm serving clients with risk management and benefit solutions. The Benefits Administrator supports multiple client accounts by managing benefits administration systems, coordinating eligibility and enrollment processes, resolving client and employee issues, and providing technical expertise on benefits administration.
Responsibilities
- Provide best-in-class service to manage and retain clients and drive growth
- Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients
- Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes
- Provide insurance and benefits administration technical expertise to clients and internal account management and sales team
- Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors
- Manage carrier sites on behalf of clients as needed
- Participate in client meetings regarding benefits administration system and processes
- With guidance, communicate strategy/value on the benefits administration system and processes
- Assist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications
- Provide resolution support and oversight for employee issues
- Participate in peer review process as both a participant and reviewer of standard and complex deliverables
- Follow department procedures to ensure a consistent employee and client experience
- Work collaboratively with team members to support all clients as needed
- Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions
- Keep current on benefits administration technology and trends
Skills
- • 2-3 years of customer service experience related to employee benefits
- • High School Graduate required
- • Comfortable with internet-based programs and Microsoft Office products
- • Strong communication skills
- • Detail oriented and able to prioritize
- • Ability to carry out complex tasks with many concrete and abstract variables
- • Able to work in a fast-paced, team environment with minimal instruction
- • Able to define problems and generate potential solutions
- • College degree preferred
- • Advanced understanding of employee benefits administration systems
- Employee Navigator benefit administration or comparable preferred
Benefits
- Incentives, including a target incentive of 5%
- Employee reward and recognition programs
- Summit Awards program rewarding excellence
- Award-winning wellness program
- College scholarships for associates' children
- Financial help in times of need
- Medical benefits
- Wellness benefits
- Dental benefits
- Vision benefits
- 401(k)
- Flexible spending accounts
- Health savings accounts
- Short- and long-term disability benefits
- Life insurance
- Other employer-sponsored and voluntary programs
- Generous paid time off policy
- Paid family leave benefit
- Paid holiday time
- Curated diversity and inclusion education and training resources
- Employee support programs
- Community outreach initiatives
Company Overview