Note: The job is a remote job and is open to candidates in USA. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. The Benefits Administrator is responsible for the day-to-day administration of employee benefits programs, serving as the primary point of contact for benefits vendors and ensuring compliance with regulatory requirements.
Responsibilities
- Administer employee benefits programs, including health, dental, vision, life, disability, retirement, and ancillary benefits
- Manage enrollments, life events, benefits and eligibility changes
- Own intake, triage, and routing of all benefits-related inquiries, ensuring employees are directed to the appropriate internal or external resource (e.g., broker/member support, carrier, HRBP) while maintaining accountability for resolution
- Ensure accuracy of benefits data, payroll deductions, and carrier feeds; resolve discrepancies
- Serve as the primary liaison with benefits broker and carriers, managing day-to-day communication and issue resolution
- Maintain relationships and system access to all carriers and to ensure proper utilization
- Coordinate vendor deliverables, including reporting, audits, renewals support, and documentation
- Oversee administration of workers’ compensation claims, including intake, tracking, and coordination with third-party administrators and carriers
- Partner with Human Resources Business Partners, managers, employees, and vendors to ensure timely reporting, documentation, and claim resolution
- Monitor claim activity, trends, and costs; escalate risks and compliance concerns as appropriate
- Coordinate return-to-work processes and ensure alignment with leave and accommodation workflows
- Maintain accurate records and documentation to support compliance, audits, and reporting requirements
- Administer and coordinate all employee leave programs, including Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA) accommodations, short-term disability (STD), long-term disability (LTD), paid parental leave, military leave, and applicable state and local leave programs
- Serve as the primary point of contact for employees, managers, HR Business Partners, and leave vendors regarding leave eligibility, requirements, documentation, and return-to-work processes
- Partner with HR Business Partners and leaders to facilitate interactive accommodation processes and ensure appropriate workplace accommodations are implemented when applicable
- Coordinate return-to-work planning, fitness-for-duty documentation, and benefits continuation processes in partnership with employees, managers, Payroll, and Human Resources
- Pull and analyze benefits and payroll reports from our HRIS system (Dayforce) to support reconciliation, audits, and decision-making
- Partner with Payroll to ensure accurate deductions and benefits integrations
- Coordinate stop loss invoicing and documentation tracking
- Manage tax-advantaged benefit account setup and vendor coordination, including HSA, FSA, and dependent care accounts
- Provide support for 401(k) inquiries and vendor coordination as needed
- Lead operational planning and execution of open enrollment
- Coordinate benefits communications, including monthly updates and newsletters in partnership with internal teams
- Coordinate and support required regulatory filings and reporting (e.g., ACA reporting, Form 5500, nondiscrimination testing), ensuring accuracy and timeliness
- Own and maintain the benefits compliance calendar, ensuring deadlines are tracked and met
- Support internal and external audits by preparing documentation and tracking deliverables
- Ensure compliance with applicable federal, state, and benefits regulations
- Serve as a trusted advisor and collaborative partner to the People/HR team and other benefits team members
- Partner closely with HR, Payroll, Talent Acquisition, and operational leaders to ensure seamless benefits administration and support
- Support a service-oriented, team-focused culture through strong communication, responsiveness, and collaboration
- Performs all other duties as assigned
Skills
- High school diploma or equivalent
- 3–5 years of experience of benefits administration experience
- Experience supporting benefits administration in a multi-state and/or rapidly growing organization
- Strong knowledge of federal and state benefits regulations and compliance requirements, including ACA, COBRA, ERISA, HIPAA, FMLA, and state leave laws
- Experience with HRIS Systems and benefits reporting
- Strong understanding of benefits administration and compliance processes
- High attention to detail with strong follow-through and organization
- Experience working with benefits brokers and carriers
- Working knowledge of 401(K) plans and employee questions
- The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
- Experience supporting self-funded health plans
- Dayforce HRIS experience
Benefits
- Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
- CHS pays for Basic Life, AD&D, Short and Long-Term Disability
- Voluntary Life insurance option for employees and their families
- Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
- Flexible Spending Accounts (health care and dependent care)
- 401k company match after 6 months (50% of deferrals up to 6% of compensation)
- Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
- Company‑paid parental leave available to eligible employees
- Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
- After 90 days, you are auto enrolled in the 401k Plan
Company Overview