Note: The job is a remote job and is open to candidates in USA. BRQ Digital Solutions is a technology company that helps organizations advance their digital businesses. The Behavioral Analytics Consultant will support pre-sales activities and lead customers through structured onboarding on the FullStory platform, including discovery, implementation, training, and strategy sessions. The role will work remotely from Argentina with clients in Latin America while coordinating with Account Executives and customer success teams.
Responsibilities
- Partner with Account Executives on discovery calls to understand prospect goals and technical environment
- Deliver tailored Fullstory demos and run proof-of-concept trials (once trained)
- Help shape scope and expectations for the onboarding package a prospect will need once they close
- Run discovery sessions to define success criteria, goals, stakeholders, and scope, and set onboarding timelines and expectations
- Guide customers through technical implementation, configuring integrations, exclusion/masking settings, and custom data
- Deliver platform training covering navigation, segments, session replay, engagement analytics, and admin/privacy best practices
- Facilitate collaborative strategy workshops that connect platform usage to the customer's specific KPIs, use cases, and workflows, delivering prescriptive recommendations for continued success
- Keep a clear record of customer engagement and outreach, and escalate stalled engagements to the Account Executive, CS
Skills
- 3–5 years of experience deploying or implementing B2B software/SaaS solutions for clients — ideally behavioral analytics, digital experience analytics, or product analytics platforms (implementation consulting, solutions consulting, or technical onboarding background)
- Proven experience running structured, multi-week client engagements: discovery calls, technical implementation, training sessions, and strategic workshops — the specific tool matters less than the pattern
- Fast, independent learner — comfortable becoming the in-house expert on a new platform quickly, since full Fullstory training is provided
- Strong training and facilitation skills — experience leading onboarding calls, workshops, or webinars
- Native Spanish speaker
- Professional working proficiency in English (platform documentation, internal tools, and coordination with BRQ's teams are in English)
- Comfortable with remote work and periodic travel (~20–30%, adjust as needed)
- Strong written communication and documentation habits — you'll need to track engagement history and outreach attempt
- Direct experience with A behavioral analytics / digital experience platform such as ••Glassbox••, ••UXCam••, or ••Fullstory•• — a plus, not required
- Prior experience as an onboarding partner/subcontractor for a SaaS platform
- Experience in a SaaS, analytics, CX, or UX tooling company
- Background in consulting, agency, or professional services
Benefits
- Initiatives for career and development
- Health and well-being initiatives
- Communication and connection initiatives
- Flexible work according to the project's context (anywhere office, hybrid, or on-site)
- Continuous development through the BRQ Academy
- Mentoring
- Certification incentives
- Language programs
- Health plan
- Dental plan
- Life insurance
- Meal voucher
- Food voucher
- Flexible hours
- Home office
- Gympass
- Telemedicine
- Telenutrition
- 24-hour emotional support channel
Company Overview