Note: The job is a remote job and is open to candidates in USA. Bob's Discount Furniture is an omni-channel furniture retailer with more than 200 stores. The B2B Sales Manager will lead, coach, and develop a team of Inside and Outside Sales associates while overseeing pipeline performance, CRM adoption, forecasting, customer retention, and revenue growth. The role also focuses on improving sales processes, developing prospecting strategies, and strengthening customer relationships.
Responsibilities
- Manage and develop a team of 9 Inside and Outside Sales associates
- Conduct weekly 1:1s with each direct report, focused on coaching, accountability, pipeline review, and skill development
- Lead weekly team meetings, training sessions, and best-practice sharing
- Monitor and improve key business metrics including revenue, active accounts, new account acquisition, customer retention, repeat purchase activity, pipeline coverage, conversion rates, and CRM compliance
- Set clear expectations and hold associates accountable for execution
- Track individual and team scorecards, reviewing results regularly
- Assist with deal strategy, high-value opportunities, and customer escalations as needed
- Maintain accurate revenue forecasting and identify pipeline gaps
- Ensure smooth handoffs between Outside Sales and Inside Sales
- Master Pipedrive (CRM) and drive full team adoption
- Audit CRM usage, data quality, activity tracking, and follow-up compliance
- Ensure all customer interactions, leads, deals, and account activity are properly documented
- Improve workflows, sales processes, and operational efficiency
- Support Account Managers in growing existing accounts through coaching, planning, and training
- Monitor customer retention, satisfaction, and account health
- Monitor performance against revenue, activity, follow-up, and account management goals
- Compile and review weekly scorecards for B2B leadership meetings
- Partner with Accounting, Delivery, Operations, Merchandising, and other teams to resolve issues and improve customer experience
- Share field feedback, customer insights, sales trends, and operational challenges with leadership
- Develop and execute prospecting strategies to increase new customer acquisition
- Ensure Outside Sales representatives maintain healthy prospect pipelines and activity levels
- Monitor lead conversion rates through each stage of the sales funnel
- Coach the team to be more proactive in outreach, including cold calls, emails, and customer follow-up
- Address performance gaps and implement clear improvement plans by identifying top customers, sudden increases and revenue drop offs
- Ensure associates are actively managing their own accounts, including customer follow-up, QBRs, and weekly outreach expectations
- Review pipeline health weekly and ensure opportunities are progressing appropriately
- Evaluate sales activity, conversion trends, customer growth, and drop-offs
- Develop strategies to re-engage dormant customers and increase repeat business
- Help the team identify upsell, cross-sell, and account expansion opportunities
- Recognize strong performance and address underperformance quickly and consistently
- Create individual development plans that improve selling skills, account management capabilities, and customer engagement effectiveness
- Coach hunters on territory planning, prospecting effectiveness, referral generation, and opportunity advancement
- Identify market opportunities within key customer segments including Social Services, Assisted Living, Transitional Housing, Group Homes, Nonprofits, and Property Management
Skills
- • 3+ years B2B Sales experience
- • 3+ years of people leadership, coaching or team management experience
- • High School Diploma or GED
- • Bachelor's Degree (Business, Marketing, Management or Communications)
- • 3-5+ years B2B Sales experience
- • 3-5+ years of people leadership, coaching or team management experience
- • Experience managing both new business development and account management/customer success functions preferred
Benefits
- Bonus Opportunity
- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance options
- Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
- Employee Discount starting on Day 1, plus exclusive partner discounts
Company Overview